• Creating and running P&L’s for each campaign• Creating and running audit trackers for each campaign• Implementing staff engagement incentives.• Holding weekly call centre briefs.• Dealing with all aspects of starting a dialling campaign. Inc: creating a database, converting script to infinity, creating a base, creating a chain and schema for ultra and uploading all data. Suppressing call data on a daily bases via Ultra. Recruitment and training of staff. Daily reporting and communication to client regarding campaign.• Creating Business to Business data tracker.• Daily communication with client regarding campaigns.• Team management rota, holiday, and absence administration.• Carrying out weekly one to one’s with team managers.• Creating personal development plans for all acting team managers.• Dealing with all aspects of starting a manual dial campaign, Inc: creating a database, recruiting and training new starters, data analysis and daily reporting and communication to client regarding campaign.• Holding weekly team manager meetings• Weekly agent payroll.