Abby Bryan Email & Phone Number

Fort Wayne, Indiana, United States

Fort Wayne, Indiana, United States

Fort Wayne, Indiana

Promoted from a contract Marketing position to provide customer experience training programs for the Retirement Planning Services (RPS) Department. Managed planning, event coordination, resources, and locations for training sessions. Compiled and maintained policies, procedures, and invoicing for continuing education opportunities provided to 3K+ RPS team members located throughout the United States. Partnered cross-functionally with team members and leaders to ensure all training needs were met despite substantial leadership changes. Realized a $19K savings by analyzing third-party provider contracts and identifying charging errors. Compiled documentation and reported error to HR, Procurement, and senior leaders for rectification. Key member of the training team recognized for developing and facilitating new employee orientation for groups of 15+ team members. Led the Lincoln Art Tour, introducing employees to the diverse artists and mediums displayed throughout the Fort Wayne office. Transformed the tour into a virtual learning experience in response to work-from-home policies. Transitioned all training courses and materials to meet the needs of a virtual audience in response to the COVID-19 pandemic. Collaborated with leadership to create interactive content and provide voice-overs for online training. Appointed to the DEI Employee Engagement Board, responsible for identifying articles and monthly videos that highlight Lincoln’s commitment to diversity, equity, and inclusion. Continually achieved top employee satisfaction scores for the ability to distill complex, dry subjects and difficult-to-comprehend materials in ways that were engaging for new employees.

Fort Wayne, Indiana Area

Fort Wayne, Indiana Area

Led administrative functions and volunteer coordination for this public service to individuals with visual, physical, learning, or language challenges to reading print materials. Partnered with IPFW students to digitize hardcopy data of 80K listeners throughout the United States. Organized and managed all data entry to ensure accuracy of information. Successfully represented the Audio Reading Service at health fairs throughout the community, engaging new listeners, corporate partners, volunteers, and potential donors. Leveraged former media experience to perform control room duties including editing of audio files in Adobe Audition. Coordinated and engaged 75+ volunteer readers, consistently receiving high satisfaction scores.

Coordinated special events throughout the year including the Friends of the Phil Afterworks series. Served as community liaison engaging businesses and individuals in donating services and items for online auctions.

Fort Wayne, Indiana Area

Served fast-paced media and sales teams by managing and organizing all travel, meetings, and reporting. Designed and distributed sales packages and marketing materials for the sales team. Monitored and processed financial transactions submitted to the corporate office.