Abby Schultz Email & Phone Number

Moorestown, Nj

Manage a process where team members from all levels of leadership, including executive level, contact for title issue resolution and escalations in order to move a file forward to closing with little to no customer service issues. • Responsible for training fellow employees on company policy and procedures related to the title process.• Responsible for performing pipeline reviews to see how individuals can be more efficient and accurate with their title review process along with providing them with the tools to coordinate with other departments• Collaborate with title company executives and closing managers to resolve issues that prevent loans from closing• Ensure each title complies with both government (FHA, VA and FNMA) and company policy• Asked by upper management to lead an initiative to decrease the aged loan populationo Managed the entire aged loan population for the title departmento Escalated and resolved title issues on high priority files that previously held the file back from closingo Asked by my director to take over her spot on the aged loan management meeting held weekly o Efforts decreased the aged loan population by 15%

Mt. Laurel, Nj

Managed an extremely high pipeline of loans from the point of application through the closing process. Ensured each loan met company and government guidelines. • Call center loan processor for multiple big named clients.• Reviewed income documents, credit reports, appraisals, title commitments and closing documents to make sure the loan met requirements and could close in a timely matter• Coordinated with title companies, real estate agents and attorneys to ensure the loan met the closing date• Responsible for ensuring all loan documentation is complete and accurate