Abby Smith Email & Phone Number

London

London, Ontario, Canada

London, Ontario, Canada

London, Canada Area

Ensure that the optimal customer experience is achieved by assessing customer needs and explaining features and benefits on productsIncreased client accounts by 30 and current customer base average sales were increased month over monthMaximize salon’s profits by advising on promotional ideas and retailing within a given territory,Offer classes to keep the salon professionals up to date on the latest information and trends in the industry.

Client acquisition, retention and management of existing accountsEncouraged the return of over 40 past customers to become key purchasing accountsDeveloped a trusted advisor relationship with key IT stakeholders and executive decision makers at over 25 new companiesIdentified and grew sales base to outperforming other veteran employees within 2 months

London Area, Canada

Performed customer transactions via telephone including: opening new accounts, Visa products, overdraft, telephone/web banking registrations and support, bill payment registrations and processing in a statistically driven environment, measured by call quality and call productivity goals.Identified sales opportunities to maintain and grow the business for clientTop performer in sales and compliance within the first month on the floor.

Through employee development focus and sales technique training, increased department performance within 6 months from 159th place to 37th place in all of CanadaImplemented company training programs, coached and directed on sales techniques, supported associate career path planning and development which led to my team of 6 being in the top 20th percentile of performers in all of Canada.Monitored customer satisfaction through survey and data analysis Recognized as an integral player in developing a strategy that was used company wide for increased warranty upsellEnsured department staffing levels are met, created schedules by using productivity levelsOrganized all personal responsibilities, planned daily/weekly associate meetings and communicated company strategiesTop 10 percentile of all sales associates in Canada and received the Circle of Exellence award 2 years in row