Abby Claussen Email & Phone Number

Sioux Falls, Sd, Us

ON24 is the leading webinar marketing platform for demand generation, lead qualification and customer engagement. Its award-winning, patented, cloud-based platform enables companies of all sizes to deliver engaging live and on-demand webinars. Providing industry-leading analytics that can be integrated with all leading marketing automation and CRM platforms, ON24 enables marketers to optimize demand generation, enhance lead qualification and accelerate sales pipeline opportunities.

Sioux Falls, South Dakota

Responsibilities include developing and maintaining excellent relationships with over 300 existing clients with a combined $8.3M ARR to increase customer satisfaction, retention, reference-ability, and revenue. The Customer Success Manager (CSM) works to understand customer's short-term and long-term strategic plans, builds customer's confidence, acts as an advisor for software and professional service needs and provides early identification and resolution of at-risk customers.

Sioux Falls, South Dakota

Tasks include working closely with the Account Manager’s to maintain the relationship with the client to the company, while exhibiting a high aptitude to learn and maintain a thorough understanding of the software’s features and functionality. This position serves as a liaison between customers and internal teams, while proactively contacting customers over the phone and in person while keeping detailed records of all interactions Proven Success and Impact:· Assisted with $3.9M in product sales and services in 2018

Omaha, Nebraska

Tasks involve activating, updating and tracking multiple shipments, scheduling appointments, and building over 75 loads on a weekly basis. This position requires strong attention to detail, quick problem resolution and effective event management skills. Partnering with multiple Account Managers to ensure account processes and procedures are completed is important in order to exceed customer expectations. In accordance, responding to customer inquiries and providing updates as needed must be demonstrated in a timly manner. By understanding and applying available tools and resources, a high proficiency in operations will be completed.

Greater Omaha Area

Daily responsibilities include, but are not limited to; input, accuracy and efficiency of over 350 listings per month, coordination of marketing for 500+ agents and highly accountable for fulfillment of $350,000 in annual contracts. In addition, other tasks include, collaboration with vendors on advertising campaigns, strong communication with company employees, and taking the initiative to digitalize the internal revenue system.

Conducted over 100 campus tours to prospective students visiting the University. Once elected on the Executive Board, additional responsibilities included, panel speaking to large groups, training of newly elected ambassadors, coordination of weekly meetings with departments on campus and assisting with Campus Visit Days throughout the week.

Advised and interacted with incoming students and families to ensure their college decision was significant. Developed and presented speeches in front of students, participated in a 5-person panel, and created over 1,000 student schedules based on interest and achievement.

Maryville, Missouri

Selected by the overall business department faculty to act as a liaison between faculty and incoming students during the Fall trimester. Interacted with 15-20 incoming students by attending events and activities that helped to acclimate to campus life. Peer advisors serve as a role model and guide them in the right direction to a successful school year.

Provided excellent customer service by responding to customer requests in an accurate, friendly, and timely manner. Collaborated with an average of ten team members from diverse backgrounds to create the best possible experience for the customers.

Bachelor Of Science (Bs), Business Management And Marketing

Graduated from NWMSU December 2015.

Education record