Rob Comrie work email
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Rob Comrie personal email
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I have over twelve years' experience working in customer success and account management. Currently, I work as an Enterprise Customer Success Manager at ON24, where I am responsible for a portfolio of accounts across finance, technology and life sciences. I'm passionate about solving problems and creating solutions to help clients and businesses overcome their challenges and achieve their objectives and goals.In my current role I am working with clients to boost digital engagement through the utilisation of AI to develop segmentation and personalisation within their events strategies.Previously, I have worked at Totaljobs Group as a Customer Success Manager, Econsultancy as an Account Manager as well as at Informa as a Sales Manager where I was responsible for a team of five account managers for a subscription service.Outside of work I enjoy trips to the Czech Republic and I run a small group dedicated to all things Czech beer related called the Czech Beer Fan Club.Competencies: CRM, Salesforce, Gainsight, Totango, customer success, Microsoft Office, Microsoft Excel, Microsoft Word, PowerBI, Powerpoint, consultative sales.Areas of interest: Technology, Pharma, SaaS, IoT.
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Senior Customer Success ManagerProgressUnited Kingdom
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Enterprise Customer Success ManagerOn24 Jan 2022 - PresentRemoteWorking with global and regional businesses to develop their webinar and event strategy. Utilising data, insight and analysis to improve event performance through best practice implementation and engagement tool utilisation.Collaboration with account teams, training, event management, production, sales, etc to provide a seamless and structured approach and excellent customer experience.Developing AI strategies to help develop segmentation and personalisation of digital and favce to face events to boost engagement and best next steps. -
Customer Success ManagerTotaljobs Group Nov 2020 - Jan 2022Building relationships with businesses to increase the value they receive from our products whilst helping them to meet their objectives and tackle their challenges.Analysing data to provide insight into what is going well, what could be improved and what could be done more efficiently by introducing clients to new features and tools.Collaborating with multiple teams including customer service, creative, training, account management etc to provide a service that helps the client to achieve their goals.Gainsight Champion.Part of many Gainsight pilots including, success plans, automated emails, CTA automation, knowledge database and homepage development.Member of the Product Research Group. -
Enterprise Account ManagerEconsultancy May 2018 - Aug 2020LondonMaintaining a portfolio of accounts for brand and agency subscriptions to the Econsultancy service. Consulting with clients to assess their marketing objectives and offer suitable solutions within the subscription and also through cross selling to commercial, training and event services.o Exceeded 120% against target in the first year to achieve the highest performance for over two years.o Increased revenue spend for many small licenses including a 2500% spend increase for a client who had held a small license for many years.o Completed the Fast Track to Digital Marketing online course during my first month. -
Account ManagerInforma May 2017 - May 2018London, United KingdomManaging a portfolio of accounts across the Insurance Day and Lloyd's List subscription platforms, while actively introducing clients to additional services that are part of the Transportation Intelligence suite of solutions, including Lloyds List Intelligence, Lloyd's Law Reports, the Marine Intelligence Outlook report, OSINT training courses, awards events, consultancy and marketing services.Managed a portfolio of over £1M of accounts across the Lloyd’s List and Insurance Day portfolio. Exceeded a retention target of 100% of handout through retention, upselling, cross selling and business development. -
VariousSelf-Employed Feb 2016 - Apr 2018London, United KingdomTo get a better understanding of business and how it works from the ground up, I spent some time developing small projects including an accreditation service and multiple ecommerce shops for various products based on trends. During this time I learned many new skills, including how to set up and register a business, create websites, develop a social media strategy using SaaS solutions to help reduce administration tasks, networking, product management.
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Cpdcast Sales ManagerInforma Aug 2013 - Jul 2015London, United KingdomManagement of a team of sales executives and key account managers for the CPDcast online training service.o Hired and maintained a team of five sales executives and account managers.o Guided an underperforming team to become a team that hit every target for the final six months of 2013 after promotion to sales manager.o Devised new sales processes including ensuring 100% of leads were qualified through territory management, training and field sales.o Regularly exceeded personal targets.o Received a top performer award for Q3 of 2013 and for Q4 of 2013.o Achieved the professional division award for the highest percentage against target for 2013 (141%).
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Cpdcast Senior Account ManagerInforma Feb 2012 - Aug 2013London, United KingdomManagement of single user subscriptions and 100% of the key accounts for the CPDcast product. Organised a strategy to balance account management and new business.o Regularly exceeded targets.o Devised a new business strategy to ensure the distribution of 100% of sales leads to the team.o Achieved the highest ever performance against target 299% in October 2012.o Received top performer awards for Q4 2012, Q1 2013 and Q3 2013.o Received the customer focus award in May 2013 for creating a new solution that maintained a key account for another year.o Promoted to Sales Manager in July 2013.
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Trace InvestigatorApex Credit Management Nov 2009 - Dec 2011Skills acquired: Communication skills further developed from previous role at Cabot Financial. Use of financial desktop programs including Caseflow, Data Discoveries, Tracesmart, Equifax and AFD. Attained knowledge of financial legislation including OFT guidelines, data protection act and the administration of justice act and attained an NVQ in trace from City and Guilds.
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Asset InvestigatorCabot Financial Europe Ltd Aug 2008 - Oct 2009Skills acquired: Communication skills, involving questioning third parties without breaching compliance to locate customers. Use of financial and tracing programs Experian and Tracesmart. Working as part of a team to achieve targets and become a silver funder.
Rob Comrie Skills
Rob Comrie Education Details
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Animal Physiology -
Sir Joseph Williamson'S Mathematical School For Boys.
Frequently Asked Questions about Rob Comrie
What company does Rob Comrie work for?
Rob Comrie works for Progress
What is Rob Comrie's role at the current company?
Rob Comrie's current role is Senior Customer Success Manager.
What is Rob Comrie's email address?
Rob Comrie's email address is co****@****ail.com
What schools did Rob Comrie attend?
Rob Comrie attended University Of Nottingham, Sir Joseph Williamson's Mathematical School For Boys..
What skills is Rob Comrie known for?
Rob Comrie has skills like Teamwork, Sales, Microsoft Excel, Negotiation, Time Management, Microsoft Word, Customer Service, Business Development, Management, Training, Account Management, Team Management.
Who are Rob Comrie's colleagues?
Rob Comrie's colleagues are Mamuka Boss, Roy Reed, Sophiya Shaheen, Stoyan Georgiev, Hasmik Abrahamyan, Matthew Cook, Michael O'brien.
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