Abby Masters, Aphr Email & Phone Number

Cincinnati, OH, US

Mountain View, California, US

• Promoted. Supported Global Human Resources company-wide for a SaaS company of 130+ employees across 11 states and 6 countries. VP Nominated for High Potential Emerging Leadership Program
• Laws and Regulations: Maintained global regulatory compliance across a complex landscape, overseeing requirements in 11 states and 6 countries, mitigating risks to the organization
• Onboarding: Managed end-to-end onboarding processes and successfully completed over 35 onboards within the first six months, resulting in 100% of people feeling welcome when they join the company (Great Place to Work)
• Performance Management: Successfully led the performance review cycle with 99% employee completion, enhancing the overall performance evaluation process
• Engagement and Retention: Initiated process and owned all steps required to gain Great Place to Work & Best Small Workplace certifications, resulting in improved company brand recognition
• Merger and Acquisition: Supported information preparation for M&A due diligence; served on transition team post-acquisition

Mountain View, California, US

• Talent Acquisition: Stepped into dual roles as Recruiting Coordinator and Office Manager during an 11-month coverage gap, maintaining uninterrupted operational efficiency and seamless office management within a.
• HRIS Administration: Effectively processed a wide range of employee changes, including onboarding, offboarding, transfers, promotions, status changes, and compensation adjustments. Demonstrated consistent precision in.
• Culture: Dedicated to enhancing employee experience and fostering a positive culture: orchestrated engaging social gatherings and effectively oversaw the Employee of the Quarter award program, resulting in increased.
• Leadership: Proactively resolved a backlog of expired contractor Statements of Work (SOWs) while implementing a robust tracking system for future compliance
• Benefits: Successfully led open enrollment process including set-up, testing, and implementation. Supported employees' benefits questions and troubleshot issues with benefits vendors year-round

US

• Financial Acumen: Successfully managed a multi-million dollar Marketing operating budget, ensuring financial efficiency and resource optimization
• Diversity: Liaison to the company-wide Diversity, Equity, and Inclusion team, collaborating to formulate actionable goals and 5+ year budget projections which furthered diversity and inclusion initiatives
• Leadership: Primary planner and executor of internal department communications, meetings, and social events including planning team offsite within first two months in role

US

• Promoted and reported to the Board of Trustees on department operations
• Strategy: Provided strategic advice to the Artistic Director on long-term programming decisions encompassing financing, fundraising, marketing, diversity, equity, and inclusion, demonstrating a commitment to.
• Leadership: Served as the lead administrator of the Artistic department, with responsibilities including the recruitment and management of one employee, contributing to efficient departmental operations

US

• Laws and Regulations: Secured California entertainment work permits for 100+ minors performing in mainstage ballets, ensuring compliance and smooth execution of artistic productions
• Customer Service: Served as the primary point of contact for auditioning dancers, ensuring that all their questions, concerns, and inquiries were promptly addressed and resolved

Washington, DC, US

Washington, DC, US

• Coordinated Millennium Stage dance performances. Liaised between artists, production, and administration, and house managed performances
• Managed child performers and volunteers for The Joffrey Ballet’s The Nutcracker and The Suzanne Farrell Ballet

Norwood, MA, US

• Managed and triaged communications between 1,200 students, their families, and 100 program staff members
• Trained 30 program staff members in customer service techniques and procedures