Abby Schutt Beckman Email & Phone Number

Miami, Florida, US

Minneapolis, MN, US

Minneapolis, MN, US

• Lead team of L&D professionals, from coordinators to experienced senior consultants.
• Manage employee engagement program, including survey implementation through action planning.
• Created weeklong professional development series focused on career development and building manager capability.
• Developed emerging leader program to support career development, advance organizational priorities, and expand leadership development portfolio.
• Serve as core member of project team evolving performance management system to support business goals and building manager capability.
• Led new manager development experience, including delivering 1 on 1 coaching on emotional intelligence and other assessments; facilitated engaging virtual sessions and created tools and guides for leaders.

Minneapolis, MN, US

• Led team of 8, from associate trainers to experienced instructional designers and facilitators, to design and deliver customer training and job-specific employee training through multiple delivery channels
• Developed and implemented learning strategy for multiple products, internal applications, and technical skills, focusing on scalability and driving customer success
• Supported change management through development and implementation of training plans, collaborating with key stakeholders from initial training needs analysis to completion of project deliverables
• Partnered with Product and Sales to launch two go-to-market strategies to largest business unit
• Oversaw recommendation, design, and implementation of internal certification program
• Performed intake and prioritization of customer training requests, from self-guided learning for scale to onsite training requests for enterprise customers

Minneapolis, MN, US

• Responsible for new hire and ongoing training programs for multiple departments and office locations
• Contributed to cross-functional efforts to continuously improve employees' knowledge and skills, including development of company-wide onboarding program
• Conducted discovery meetings to assess training needs and desired business outcomes
• Managed successful delivery of virtual and in-person instructor-led trainings
• Oversaw the professional development of employee trainers

Minneapolis, MN, US

• Managed new hire and ongoing training programs for multiple operations teams
• Delivered 100s of instructor-led trainings per year on industry and technical concepts, customer engagement strategies, products, and internal applications
• Created training materials using Articulate Storyline and Adobe Creative Cloud applications
• Implemented enterprise learning management system (Cornerstone), including developing project plan to launch LMS to entire operations department; served as primary system administrator
• Managed employee trainer in a small team environment, setting quarterly goals and holding team accountable for deliverables

Minneapolis, MN, US

• Facilitated instructor-led trainings on the retail supply chain, customer-facing strategies, and systems/applications used for implementation and customer support
• Identified training development opportunities and applied adult learning theory and instructional design principles to develop and deliver training solutions
• Managed the mentorship program for the Non-Integrated Implementation team
• Developed a comprehensive Capstone training series that built business acumen, technical knowledge, and customer engagement skills

Minneapolis, MN, US

• Implemented web-based EDI solutions for members of the retail supply chain and provided product training to customers
• Addressed customer questions and technical issues with urgency to ensure customer satisfaction
• Served as escalation point for other analysts' technical questions
• Led multiple new hire trainings in addition to everyday project workload
• Managed team's mentorship program

Minneapolis, MN, US