Abby Telgenkamp Email & Phone Number

I am an experienced leader of leaders in the retail banking industry, specialising in customer service delivery teams. I am known for my strong work ethic and inner drive; I thrive in a fast-paced role and gain fulfilment from finding and delivering continuous improvement opportunities for my teams, to ultimately benefit the customer. I am passionate about bringing out the best in my leaders, through relationship building and coaching to understand their unique strengths and personality, with a proven track record of delivering outstanding customer service outcomes at scale with high staff engagement. Continuous improvement:• Passionate problem solver, using staff and customer feedback and data to understand root cause and introduce effective solutions which benefit customers and the organisation, particularly under pressure.• Natural relationship builder through authenticity, leading to involvement as key stakeholder across organizational initiatives such as customer self-service projects, to ensure customers and my department are at the centre of all key decision-making.• Strong inner drive to deliver tangible results for my team and our customers, with a predisposition for action. People leadership:• Strong people leadership skills acquired through over 3 years of leader of leader experience and a further 3 years in direct leadership roles.• Highly experienced with both written and verbal communications, with a focus on streamlining explanations to ensure audiences understand key points. Previous performing arts experience means I am confident and captivating with audiences on a large scale.

Listed skills include Banking, Retail Banking, Commercial Banking, Relationship Management, and 11 others.

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  University Of Melbourne

  Accounting And Finance