Joshua Luis Email & Phone Number

Business owner. IT Professional service provider with 20 years! of experience in the field. Servicing RI, MA & CT with full IT Support services since 2002. Opened a total of 4 brick and mortar store fronts over the years starting in Newport, then Bristol (2), and Warren, RI.Dedicated, Solutions-oriented with proven success designing, implementing and integrating cost-effective, high-performance technical solutions to meet challenging business needs. Skilled in evaluating current and future technologies and creating a plan to support both short and long-term IT initiatives. Ability to balance independence, autonomy, and standards.• Excellent communication and presentation capabilities. Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers. • Demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the “go-to-person” for immediate resolution to technical issues. Easily identify and resolve technical issues and concerns. • Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and lead projects from conception to successful conclusions. • Strong technical background with a solid history of delivering outstanding customer service. Genuine commitment to quality and customer satisfaction. • Solid knowledge of LAN/WAN network administration, and support under Windows, and UNIX/Linux environments. Configuration and installation of network devices such as VPNs, firewalls, load balancers, routers/switches, VoIP, SIP trunking, Etc.Ability to install and service/repair complete commercial burglar alarm systems, drops, controllers, panels, keypads, and sensors.Start to finish installation of access control, CCTV, NVR, POS systems, SCO, LV cabling, data drops, rack stack, security, network troubleshooting, and server work for businesses of all sizes all over the New England

Listed skills include It Operations, It Solutions, It Strategy, Strategic Planning, and 40 others.