A proactive and pragmatic customer support professional with years of experience working in fast-paced environments, specializing in insurance, claims, and medical advice. Renowned for trustworthiness, ethical conduct, and commitment to superior customer service. I excel in building confidence through interactions with individuals at all levels. Meticulous and resourceful in completing projects, I effectively analyze and articulate information, handle special projects, reinstatements, and appeals, and multitasking with ease. My expertise spans customer relations, computer operations, word processing, typing 50+ words a minute, reception, strategic planning, and problem solving. Working knowledge of Microsoft Office suite, EMR, Vantage Point, SAP, Concur, and other computer software systems.