Customer Service Representative
CurrentDemonstrated strong problem-solving skills by quickly identifying and resolving customer complaints to maintain a positive reputation for the company.Developed relationships with customers to increase loyalty and retention, resulting in improved sales and overall customer satisfaction ratings.Achieve higher quality, 99% through good knowledge of The benefits, procedures, products.Validator of the customer satisfaction assessment to update the service level and support the development.Supporting the New Agents and Teaching Them How to Deal with Customers, and supporting the old Agents with complex issues.Administration work Outbound task calling The customers asking to speak with a supervisor. Administration work, merging the company policies and the individual Accounts, to generate premium and fines invoices. Throughout the month I received 1000 inbound calls with administrative tasks to improve the level of organization in customer service.Achieve the company goals through answers the call in less 5 minutes.
