- Technical Support and Troubleshooting: Diagnosed and resolved software and hardware issues on PCs, laptops, and printers across various company sites diagnostic tools and strategies to provide preventative maintenance and ensure optimal performance- Deployment and Configuration: Prepared new laptops and desktops for deployment by installing necessary software and operating systems- Configured UCM (Grandstream) systems and IP phones to meet company communication needs.- Data… Show more - Technical Support and Troubleshooting: Diagnosed and resolved software and hardware issues on PCs, laptops, and printers across various company sites diagnostic tools and strategies to provide preventative maintenance and ensure optimal performance- Deployment and Configuration: Prepared new laptops and desktops for deployment by installing necessary software and operating systems- Configured UCM (Grandstream) systems and IP phones to meet company communication needs.- Data Management: Performed data backup and restoration including operating systems, files and drivers to safeguard information and ensure business continuity- Remote Support: Provided remote assistance using TeamViewer to support employees working from home, resolving technical issues efficiently- Project Management: Led the implementation of Sophos projects across all company sites, ensuring smooth integration With Company HQ- Site Management: Oversaw a zone comprising 25 physical sites, managing all IT-related responsibilities and coordinating support for each location. Extended support to all company HQ buildings.- Inventory and Procurement: Handled Purchase Requests (PRs) and managed stock movements using Odoo.- Network Management: Conducted physical network installations and configurations to ensure reliable internet connectivity at all sites- Team Leadership: Promoted to Senior Technical Support(in January 2024), expanding responsibilities to include higher-level support for company HQs and enhanced site management duties. - Mentored and trained new junior IT engineers, providing guidance and support to develop their technical skills- Strategic Planning: Contributed to strategic planning and decision-making processes related to IT infrastructure and support, improving overall efficiency and effectiveness within the company Sites- Performance Monitoring: Monitored and evaluated the performance of IT systems and support processes, implementing improvements and optimizations as needed Show less

- Troubleshooting, repairing software and hardware problems on PCs, laptops and printers.- Prepped new laptops and desktops for deployment; installed software and operating systems.- Backed up and restored data, operating systems, files, and drivers.- Utilized diagnostic tools and strategies to solve technical issues and provide preventative maintenance. - Support Employees remotely by using a team viewer, while working from home.

- Troubleshooting, repairing software and hardware problems on PCs,laptops,Projectors and printers.- Prepped new laptops and desktops for deployment; installed software and operating systems- Create users account on Active Directory and Creating users mail accounts- Create an access ID for Employees

- Troubleshot, repaired software and hardware problems on PCs, laptops, Projectors and printers- Support and deploy Windows XP, Office and other office environment software- Deal with Four branches and their needs for the first Three months alone without any prior assistance- Manage the Company system with Limited access account to make a quick solution for better performance - Creating Mail accounts of employees on the Company system, connect the account with the Microsoft… Show more - Troubleshot, repaired software and hardware problems on PCs, laptops, Projectors and printers- Support and deploy Windows XP, Office and other office environment software- Deal with Four branches and their needs for the first Three months alone without any prior assistance- Manage the Company system with Limited access account to make a quick solution for better performance - Creating Mail accounts of employees on the Company system, connect the account with the Microsoft outlook application and create archives when Mail is full and need a space to receives a new mail- Configure some of security solution to prevent users from outside to harm our devices and limitation to the inside users in the usage of any external devices like flash memory , CD and External Hard disk Show less