Abdiaziz Ali Email and Phone Number

Assist external users of the client's technical products or services; identity, investigate, research, and provide resolution to user questions and problemsTroubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client productsFollow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as neededSolve problems that are generally unstructured and require extensive use of conceptual thinking skillsEnsure service delivered to customers meets contractual Key Performance Indicator ( KPIs’)Clarify customer requirements; probe for understanding and prepare complete and accurate work including appropriately notating accounts.

As Proofreader, I check and correct the following1. Have translators omitted key information in the source text?2. Is there extra information added to the target text?3. Has the translation captured the exact meaning of source text while retaining its structure and grammar? and among others.

Planning lessons and activities that facilitate students' acquisition of basic computer skills and Instructing in a manner that develops students' confidence in their abilities. Observing and managing classroom dynamics. Invigilating and grading projects, quizzes, and examinations. Tracking and communicating students' advancement throughout the course.