Senior Sales Support Associate
CurrentAccurately respond to requests for information, quotes, illustrations, and specifications.Working hand in hand with Sales team and vendor for quarterly sales plan.Forecasting Weekly & Monthly targets of Account Managers.Identify potential customers and initiate contact to create new business opportunitiesFollowing the sales process from start through to close.Achieving sales targets and goals set for each quarter.Accurately respond to requests for information, quotes, illustrations, and specificationsMonitors and maintains current inventory levels; processes purchasing orders as required;racks orders and investigates problems.Manage material return request (RMA).Pero all other duties as assigned by the Product Manager.Interface between Shipping and fulfillment of backorders.Upload orders to the system for access to the Shipping Department.Work with customers to resolve product issues and to expedite orders.Build relationships with established and prospective customers to ensure customersatisfaction, enhance the Precious's reputation, and to drive customer referrals and repeatorders.Establishes, implements and enforces policies and procedural guidelines working with allmanagersTrain staffs in a large customer service department to ensure operations are productive andthat personnel exercise a customer-centric attitude.Assisted Purchasing with the sourcing of promotional materials.