Abdullah Auwal Email & Phone Number

Lagos, Nigeria

Gaining a thorough understanding of clients' requirements and providing expert advice on how to best meet those needs through IT solutionsIdentifying and troubleshoot any IT issues the client may have and providing solutions to fix them.Developing, testing, deploying and maintaining software and IT systems that meet clients' requirements.Communicating effectively with clients to ensure that they are informed about the progress of their projects and any issues that may ariseA key role in helping our clients succeed by providing them with high-quality, reliable IT services that meet their needs and support their business goals.

Nigeria

Collaboration with stakeholders, product development, and engineers to complete the NadaCreate web app.24% increase in client retention, rebuilt the NadaCreate payment gateway, resulting in a 51% increase in revenue uptime.Performed user testing, persona development, journey map development, wireframing, prototype development, and graphic design.50% less reliance on customer service for new customers for one product; improved user adoption for the other.

Ontario, Canada

Designed the brand and designed the landing page which increased visibility for the brand and increase in sales.

Lagos, Nigeria

• Managed critical issues, setting customer expectations, and implementing action plans with professional communication.• Provided real-time support for resolving technical Office 365 issues and conducted research for complex cases, ensuring satisfactory resolutions.• Coordinated software and hardware testing, including SIM card allocation for company sites.• Conducted effective training presentations on company applications.• Managed and maintained technical infrastructure, ensuring optimal performance, and assisted in setting up new infrastructure as required.

Lagos, Lagos State, Nigeria

• Viewed software requirements and formulated test scenarios as part of a 10-member team responsible for sourcing biometric data.• Collaborated closely with HR on the development of an employee database, ensuring seamless integration with new computer systems.• Installed and configured scanners, established printer connectivity, and set up network configurations.• Executed crimping and repair tasks on network cables to guarantee reliable internet connectivity.• Conducted comprehensive training sessions, delivering engaging presentations on the effective use of company applications.• Efficiently oversaw the management of technical infrastructure for optimal performance.