Customer Service Agent
CurrentAnswering questions from taxpayers related to filing deadlines and eligibility for the State of New Jersey Property Tax Relief. Communicating basic process information to taxpayers filing tax applications with the State. Ensuring taxpayers' non-public information is kept secure and confidential.Assisting taxpayers with calculating taxable and non-taxable income.Adjusting taxpayers' addresses in the State's system to reflect current data. Ordering paper applications for taxpayers who request them. Expressing empathy by providing verbal support to frustrated or angry taxpayers to de-escalate the call and move on to the solution.Successfully passed marks on all New Jersey Department of Revenue tests.Achievement: Had a tête-à-tête with the President and Chief Executive Officer of Navient on 07/12/2022. During this conversation, I learnt themes and topics ranging from the importance of education to servant leadership.
