Sanam Rent A Car LLC is affiliated with National Car Rental, Enterprise Rent A Car, and Alamo in the UAE under the Al Tayer Group. With 13 branches across the UAE and a fleet exceeding 8000 vehicles.• Identify the needs of the business and propose technologically relevant systems to support and enhance business operations. Ensure systems solutions provided are in line with current and expected business requirements.• Designing and developing interactive reports and dashboards • Facilitating the business by developing reports with advanced SQL scripts, scheduling in SQL Server, and publishing in the iView.• Conducting User Acceptance Testing (UAT) with a meticulous approach to provide constructive feedback on software development. Proficient in suggesting customizations and guiding product development for optimal user satisfaction and system efficiency.• Implementation of new projects, Created Process flows utilizing Project Methodology for outlines to complete projects in a timely and efficient manner; Collaborating by communicating successfully with various teams to validate all software processes.• Act as an interface between business units, technology teams, support teams and third party vendors and effectively communicate with internal teams and external clients to deliver functional requirements.• Coordinate the development and implementation of business systems with the Development and IT service delivery teams or third party vendors, to ensure smooth implementation and usage.• Follow Company defined methods, processes and techniques for project management, business case development and definition of user requirements. • Day to day management of change requests in relation to the project plans to ensure agreed deadlines are met.• Monitor and evaluate the impact of business systems on operational efficiencies and work on opportunities to revamp, upgrade the systems to align with dynamic business requirements.

• Developing and analysing various types of reports, ranging from vehicle registration to vehicle de-fleeting, across all areas.• Process Enhancement: Improve efficiency via back-office ops evaluation and automation.• Fleet reconciliation and involving in yearly auditing and physical stock counting.• Team Leadership: Lead back-office ops, promote positive work environment. • Maintaining data quality through extraction, cleansing, and coordinating with respective BU• Testing of software development and customization and providing insight to the Developer.• Solving queries for corporate and individual customers, as well as handling bank disputes through a high-level approach.• Developing projects to simplify day-to-day tasks for different departments, facilitating process enhancement, and reducing manpower requirements.• Maintaining Vehicle Franchisee and Variant in System.• Ensuring Invoice generation and supporting attachment carried out in an efficient and timely manner.• Charging the credit card customer via automatic batch processing and matching the invoices.• Preparing Reports in Autoline.• Participating in annual insurance renewal tender and analysing premium claim with Accident claims.• Maintaining traffic fine/Salik account, ensuring smooth run of everyday business.• Coordination with RTA for salik related issues and apply for refund.• Coordination with Salik Dept., RTA for Salik issues and Salik fine dispute and follow up.• Arabic English Translation and preparing Arabic letter as NOC, Release letter, Police case..etc. • Worked with core team for migration from existing software Rent Works and implementation of new software Autoline.• Involved in Data Migration, testing the software and preparing the feedback, software customization.• Prepared Manual for new implemented software and provided the training for Users.• Coordinated with E Salk Team and Rental Software Team for successful implementation of E Salk

Sanam Rent A Car LLC is affiliated with National Car Rental, Enterprise Rent A Car, and Alamo in the UAE under the Al Tayer Group. With 13 branches across the UAE and a fleet exceeding 7000 vehicles, the company, in operation since 1994, provides comprehensive vehicle leasing solutions for both individuals and corporations.• Ensuring timely process of vehicle registration and renewal• Ensuring timely process of Hayaza.• Requesting insurance issuance and insurance cancellation towards insurer.• Coordination for Vehicle inspection and Vehicle renewal.• First point of contact for the Customer and Staff regarding Traffic Fine and Salik.• Preparing Documentation in Arabic like Vehicle registration, vehicle renewal, Sale of vehicle etc.• Well acquainted with various Arabic Letters like Traffic Fine Refunds, No Objection, Release Letter, etc.• Generating Report in Excel using different Formula.(Advanced skill in Excel)• Follow up with outstanding from the Customer.• Providing all assistance to GRO related to Government relation works.• Traffic Fine Payment, Analyzing, & its recovery.• Purchasing Salik tag.• Maintaining Salik Account.