Abdul Faheem Email & Phone Number

Major Responsibilities: * All Branches & ATM Link Connectivity Monitoring phoenix and insight. ; * All Branches ATM issues coordination with operation manager. ; * Monitoring of ATMs, Online branches and ADC channels. ; * Call logging NCR and win core. * Project coordination with vendor.TPS * Data center and ups Monitoring * ATM up and dawn timing work sheet daily basis. * Coordination network team. ; * Coordinate with different department and playing role as a middleware between them. ; * FCC And ifelex support. ; * Phoenix.(Junior level administration and trouble shooting). ; * InSight. (Web bases ATM Monitoring and Report Generation Application) ; * Data center Ups Monitoring. ; * Complains Resolution of ATM Card, VISA Debit Cards with the help of reading ATM Transaction Logs. ; * Maintenance of major banking software's ; * Troubleshooting ,first level support to Phone Banking, Internet Banking and ATM Card Problem ; * EBPS (Electronic Bill Payment System * ; * Bill Payment System management and reporting. ; * Regulatory Reporting of ADC channels to SBP. ;

Major Responsibilities: * Data centre Monitoring ; * All Branches & ATM Link Connectivity Monitoring ; * Branches EOD issue related issue handling with Samba Riyadh(Saudi Arab) ; * Helpdesk Call logging and users Support * Vendor Coordination 24/7 * System support ; * Network, Software and Hardware Troubleshooting ; * HP, RICOH & Canon Network & USB printer Installation, Configuration & Sharing on Network. ; * Network Routers & Switches Installation, Configuration and Maintenance, manage all types of cabling. ; * Installation & configuration of all types of devices (Printer/Scanner/IP Camera etc.) ; * Software Installation, Configuration & Troubleshooting. ; * Coordination with Vendor for system warranty and related issues. ; * Handling Avaya IP phones configuration and troubleshooting. ; * Manage all user System and Network Related complains. ; * Helpdesk systems call logging. ; * Trouble shooting CCTV camera related Problems ; * Technical/Users Support * Maintenance of major banking software's ; * Rosetta Installation & troubleshooting ;

Education record

Diploma Of Associate Engineers

Engineering & Technology

Bachelor Of Technology