Abdul Hamid Khan Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

 Work on real-time tracking and responding to customers' queries and complaints on social media and offering possible solutions from relevant departments. Achieved CSAT score and SLA to maintain healthy customer relationship. Zendesk Tickets- Train people to work on Tickets, assign tickets, audit tickets Sprinklr tool- Comments, message approvals, Post ownerships Escalation management through Voice and Email platform Escalation closures end to end Class booking, reschedule and cancellations, Customer Retention and Refunds Reporting various social media metrics using media tracking tools Preparing RCA’s Root cause Analysis Improving Brand Ratings on social media and managing official handles (Twitter, LinkedIn, Trustpilot, Facebook, Mouthshut, YouTube comments, etc.) Leading team meetings, understanding processes and practices, and explain expectations to employees. Created SOP and updated on timely basis for any updates and changes in the process. Highlights: Star Performer with Consistent Individual High-Quality Audit Scores of >99%. Successfully Led the Team on several occasions in the absence of the Team Leader with consistent >100% Quality Audit Scores.

Mumbai

US Can Payroll , Banking, and General Ledger reconciliation Worked for US & Canada based clients for delivery of payroll and general ledger reconciliation Managed employee relations/client interaction / Payroll teams stakeholders Performing pre-payroll checks and activities like payroll funding, Reconciliation of HED’s Reconciliation of General Ledger and Sub ledgers in SAP and payroll application for exception in Net Pre and Post payroll activities for US and CAN-based employees Posting Journals in SAP, Re-class, and rectifications Collections process for prepaid expenses and pursuing overpayments Tax adjustments, True-up calculations, Overpayment calculations, set-up deductions Direct deposits bank files and uploads for adhoc payments Banking activities related to direct deposits and rejects General Ledger reconciliation and posting journal entries Review bi-weekly and semi-monthly payroll prior to finalization Manage Payroll cycles and work with complex employee inquiries QA / QC / Client calls / Escalations calls / Work instructions Transitions / Adhoc activities / Analysis & resolving GL

Mumbai, Maharashtra, India

 Coordination with work sites and work shop for day-to-day work Calls with onsite supervisor’s Prepared head-count reports on day-to-day basis Prepared monthly reports and Budgeting reports Prepared Stock Reconciliations and stock reports Performed Bank Reconciliations Handled Vendor payment, Billing and Invoice Processing Day to day entries in books of accounts

Mumbai Area, India

 Performed FX reconciliations, analyzed and resolved exceptions flowing through the sub-ledgers and general ledgers to ensure data integrity of financial and management reporting Create positions, post entries in ledgers, square off, and clearing of suspense accounts  Check and control of accounts for all currencies and reconciliation for exception trades Financial reporting on a day-to-day basis and preparing month-end process reports Handled month-end activities, calculations, and reporting Handled escalations and timely resolution and reporting to On-shore clients Daily check and in-depth analysis on FX deals made for the prior business day Analysed and rectified miss postings and made shift entries to reconcile accounts Daily/Monthly calculation of Profit and loss for FX and Month End activities Handled Onboarding and Off boarding requests for system access and deletion Administered, monitored, and reporting of system licenses inventory to higher management

Mumbai, Maharashtra, India

 Handled NRI Services/Forex desk / General query desk/ Cash Teller Managed NRI Queries, Escalations, Fund transfers, NRE/NRO accounts and Fixed deposits Issued Foreign currency sale & purchase, Travelers cheques issued/cashed, Travel card reload Handled Inward /Outward Remittances, Foreign currency DD, Branch Cash Teller, Fund Transfers Performed transaction audits and KYC guidelines Reviewed all critical reports, monitor cash levels, fraud control. Organized Customer Events for increased customer satisfaction and to generate leads Generated leads and closure of deals for Banking products like CASA and insurance