Abdul Hamid Email & Phone Number

London, England, United Kingdom

Managing TA

Kent, England, United Kingdom

Managing Allocations, Temporary Accommodations, Homelessness and Housing Advice.Line managing 3 Team LeadersWorking strategically to increase prevention success and reduction in TA costCreating processes and procedures to improve service deliveryCreating collaborative working with partner agencies and my teams

Sutton, England, United Kingdom

Managing a team of Housing Register Officers, Nomination Officers and Under occupancy Officers.Responding to customer complaints and housing appeal cases

London, England, United Kingdom

Working with stakeholders to develop project scope and business casesManaging Channel Asset Databases Reporting on Financial Asset data Tracking and reconciling write offsImplementing asset disposal strategy

London, England, United Kingdom

• Led a team of 8 Application Officers to process homeless, medical and housing register forms to reduce backlog of outstanding forms• Through regular 121s, informal meetings and effective coaching of team I inculcated a performance driven culture that led to the team working towards clear targets• Reviewed complaints and housing application decisions to reduce complaints received against the Council • Introduced collaborative working between Application Team and important internal stakeholders that led to a change in working culture and an improved productivity of the team

London, England, United Kingdom

• Led a team of 12 staff managing both Housing Options and Advices services and back office services• Trained and coached staff on Part 6 and Part 7 of the Housing Act 1996 and HRA Act 2017 ensuring compliance and improved customer service • Fostered and created a closer working relationship between external and internal support services and my team, reducing the number of customers falling into debt and becoming homeless• Led in the implementation of projects such as Jigsaw, Academy and Stopford resulting in improved staff performance and increase customer satisfaction• Proactively fostered and created collaborative working between debt management services and my team, reducing the number of people presenting as homeless • Fostered closer working relationship between housing staff and Mental Health Teams, Domestic violence Team and Social Services to meet the needs of the vulnerable • Oversaw the mapping of Customer Journey for housing enquiries over the phone and increased first contact resolution to 92% from 80%• Managed Contact Centres successfully using work force management principles to improve performance and service delivery to above 95% each month

London, England, United Kingdom

Advised customers on employment opportunities and training to meet Government priorities in reducing unemployment• Interviewed and processed Income support and Incapacity benefit forms to ensure benefit payments• Worked with employers to recruit new staff and help people get into employment

Bachelor Of Arts - Ba, Political Science And Government

A Levels

Alevels: Politics Media Studies History GCSEs: Maths Economics English