- Deputed at Karachi Head Office & Khaskheli (Oil & Gas) Field.- Provide proactive / reactive SLA based level I & II technical support to over 500 all site – based IT infrastructure including hardware, software, peripherals, server and network devices working with incidents, problem management & Change management.- Create and make changes to accounts in Active Directory, email, and internal business applications.- Windows Installation / upgradation & troubleshooting (In domain-based… Show more - Deputed at Karachi Head Office & Khaskheli (Oil & Gas) Field.- Provide proactive / reactive SLA based level I & II technical support to over 500 all site – based IT infrastructure including hardware, software, peripherals, server and network devices working with incidents, problem management & Change management.- Create and make changes to accounts in Active Directory, email, and internal business applications.- Windows Installation / upgradation & troubleshooting (In domain-based environment)- Prepare, Configure, and troubleshoot laptops/desktops, cell phones and other end user devices.- Address front line computer incidents related to Microsoft Operating Systems (Win 7 / Win 10) and applications (Office 365, Google Chrome & others)- Troubleshoot technology, network, and end-user applications (Maximo, Documentum, Oracle e Business, LMS,- EDM Well Works & others oil & gas applications).- Develops/maintains support document for use by all levels of support personnel as well as end-user documentation.- Hands on experience on OIL & GAS fields\ RIGs and their relative software configurations, troubleshooting, installation and reporting to the vendor in case of any outage.- Assist end users with software and hardware training/instruction as needed. Ability to react to dynamic industry and rapid changes in information technology. Show less

- Complete Configuration, Installation and Support of Equipment in a Microsoft Windows environment to the specifications of Client Proposals.- Troubleshoot and resolve Computer (Software & Hardware), Printers and Telephony related issues when contacted by clients by providing both on-site and Remote Support- Maintaining Software Applications, Operating Systems and regular maintenance.- Managing Assigned Projects and Program components to deliver services in accordance with… Show more - Complete Configuration, Installation and Support of Equipment in a Microsoft Windows environment to the specifications of Client Proposals.- Troubleshoot and resolve Computer (Software & Hardware), Printers and Telephony related issues when contacted by clients by providing both on-site and Remote Support- Maintaining Software Applications, Operating Systems and regular maintenance.- Managing Assigned Projects and Program components to deliver services in accordance with established objectives.- Responding to inquiries from Staff, Administrators, Service Providers, Site Personnel and Outside Vendors and etc. to Provide Technical Assistance and Support- Deployment & Troubleshooting Domains Controller, DNS, Active Directory, VMs and System IP Configuration.- Deployment & Troubleshooting of VOIP Client Applications (Eye Beam, 3CX, Soft Phone & Cisco Phones 7940,7960, Polycom)- Deployment & Troubleshooting Axact Call Center Applications (i.e. CRM) Show less