Abdul Haroon Email & Phone Number

Nottingham, England, United Kingdom

I have undergone all the listed training (including street works) from my 'Smart Awards' Card:K008 - Hand Rodding in the U/G Network - 03/10/2024 - 02/10/2027 - Kelly GroupLSS 01 - Ladder Safety System - 02/10/2024 - 01/10/2027 - Kelly GroupMT003 - Is it OK? Our ethics code - Openreach 3rd party engineers - 24/09/2024 - 23/09/2025 - Kelly GroupN022 - One Fibre Network FTTP L2C Provision Step 1 04/10/2024 - 03/10/2027 - Kelly GroupN037 - One Fibre Network FTTP L2C Provision Step 2 04/10/2024 - 03/10/2027 - Kelly GroupSA001 - Overhead Safety - 02/10/2024 - 01/10/2027 - Kelly GroupSA002 - Underground Safety - 02/10/2024 - 01/10/2027 - Kelly GroupSA020 - Working Safely in Single and Multi-Occupancy Dwellings Including Buildings - 02/10/2024 -01/10/2027 - Kelly GroupDuties include; Contacting customers prior to attendance, route, day and area mapping the night beforewhen recieving the designated jobs to ensure I am on time/punctual for all appointments, ensuring aprofessional, welcoming, and efficient service is provided when greeting the customer and answeringany queries.Setting up equipment safely, using a technique names 'TETRA' when setting up at a pole and houseend, successfully collecting readings whilst connecting the fibre from the pole, safely and professionallyconnecting the fibre to the house end using the correct fixings/brackets, tacking fibre in a well presentedmanner at the property, precise and professional drilling through the customers property (sealing oncedone), setting up the broadband/modem successfully within the property.Splicing both points of fibre to a high standard, neatly wrapping the fibre into it's casing, taking picturesof any work done and cleaning, (this is done throughout the job) , activating the service to ensure a successfully connection, ensuring light reads are accurate, as well as running speeds tests, furthermore connecting a couple of the customers devices before leaving.

Nottingham, England, United Kingdom

I was employed by HomeServe working hybrid shifts, from the office and from home.The job entailed; Providing a high end professional experience, and customer journey by speaking tocustomers via inbound calls. Booking, chasing, and sorting appointments for gas, plumbing/drainage, pest, roofing, security and electrical engineers for their properties. I have been trained to provide professional advice/solutionsto fix faults over the phone (Electrical, boiler and plumbing), handle complaints in a resolved as well as inquisitive manner, to ensure notjust a professional, but also an empathetic experience throughout.Taking payments on each call for bookings is part of the job, dealing with a variety of customers, fromstraight forward calls to distressed customers in urgent need of help, having to use my initiative andinquisition to make the right emergency bookings for engineers to attend to. A wide array of customersfrom Aviva, valiant, HSBC to Santander have insurances with us, so dealing with a variety of differentcustomers is something I have become more honed as well as accustomed to, specially under pressuredepending on the circumstances.I also gained valuable knowledge from speaking to various engineers regarding their field, also helping them to resolve problems and coming to solutions so they could successfully carry out their jobs.The job did entail monthly targets to achieve such as the customer journey, average call times, howmany faults I have resolved over the phone, from boilers and electrics, to complaint resolutions.This job further inspired me to chase my ambitions of becoming a multi tradesman

Nottingham, England, United Kingdom

I worked at Kfc for some months, duties include; Working at ‘Front Of House’ managing the tills, moneycounting, dealing with customer requests, enquiries and ordersin-store as well as deliveries. Working in ‘Middle Of House', which is the assembly of all food types, from burgers to buckets and having them packed to a high standard at aquick rate, having to remember the food menu. Cleaning during and at the end of shiftto maintain a clean and professional working field, helping train any new members,working as a team with key communication skills to deliver a professional standardunder any pressure. I have buddied and trained new starters to get up to standard,also helped support them with any uncertainties.

Nottingham, England, United Kingdom

I worked at Clarks Shoe store for 3 years, duties include; serving customers,measuring feet size, working at a till, running for shoes in a stockroom, gettingrequested shoes, handling, stock counting, pricing, packing and putting awaydeliveries as well as dealing with online orders. I have trained members, also floorControlled, also cash handled for end of day, and merchandised. The job is a fastpaced and high pressure environment. With the aim to provide excellent customerservice, working in a team to reach store targets as well as personal sales targets,greeting customers and always serving with a smile. Using my revised and trained knowledge to give the customer the best experience possible with any and all purchases be it from the vast selection of shoe types, their components and types of shoe care. Aiming to meet the customer's satisfaction and more.

Nottingham, England, United Kingdom

Duties include; Leading asmall team of sales representatives and fundraisers to meet deadlines and hit weeklysales targets. Training new hires and ensuring they met company expectations as well asdelivering to the highest standard.Door to door charity work, advertising my chosencharity to a diverse range of people and persuading them to join the humble cause. Rejection handling, pre planning day to day knocking routes and areas, time management, and exceeding weekly sign up targets.

Nvq Level 3 Electrical Engineering, Electrical And Electronics Engineering

A 2 year electricians course, to become a fully qualified gold card electrical engineer

Bachelor'S Degree, Criminology

Higher National Diploma, Forensic Science

Gcse, A*-C'S In All Subjects