An IT Professional with more than 5+ years of experience.Currently serving as a NOC support engineer at Alpha Data LLC.• Monitor systems. Using diversified tools to monitor performance and capability of computer systems.• Troubleshoot problems. Working to triage or troubleshoot the issues within their defined areas.• Track issues. Tracking and documenting all defects and resolutions in detail through a designated ticketing system.• Report incidents. Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.Roles & Responsibilities Handled: • Providing L1&L2 support to the users to complete their day-to-day activities. • Administration of Exchange Online, SharePoint Online, Intune, One Drive for Business & Other Office 365 solutions.• Administration of Endpoint Security Solutions.• Users account creation, deletion, Password reset.• Knowledge of TCP/IP, UDP etc.• Administration of Microsoft Active Directory, DNS, DHCP.• Knowledge of AD audit plus Manage engine Application manager.Security Applications:• Sentinel one agent• Trend Micro Apex One• Trend Micro Deep Security• End Game• One spanBackup solutions:Veritas Backup, Acronis, Veeam Backup and Replication• Remote Applications: Kaseya, Anydesk, Team Viewer,• Knowledge in the HPSM Ticketing system, • Exceptional knowledge of laptop repairing.• Software Troubleshooting & Problem Solving, • OS -MAC, Windows, Android, and IOS• Software’s – Microsoft office package (Outlook, Word, Excel, Access, O365), Skype, Symantec, Avamar, PGP, SAP, Citrix, etc.• VPN Software’s – Forti client, Cisco any connect, Global VPN Client. Strength: As an IT Support engineer, I consistently uphold a helping mentality, a quality that I always carry with me. I find great satisfaction in my work, and my approach is characterized by unwavering honesty, responsibility, and dedication. These values are integral to my professional and personal life, and I make it a point never to compromise on them.I love to learn about modern technologies, I want to be part of a good tech team, I am always a positive thinker.If you are seeking an individual who is, fast learner, hard worker, a good Team player - let’s get in contact.