Abdul Khader Email & Phone Number

Dubai, United Arab Emirates

Abu Dhabi, United Arab Emirates

Client - General Civil Aviation Authority(GCAA)Roles & Responsibilities:• Monitoring, responding to, and resolving first and second-tier support requests reported to the service desk while ensuring completeness and customer satisfaction.• Receiving, classifying, registering, monitoring, prioritizing, escalating, and following up as the first point of contact on requests for technical assistance from users.• Assisting in the creation, deletion, disabling, and password reset of user accounts and access permissions in accordance with existing procedures.• Monitoring availability of services and following up on events reported by the monitoring system.• Monitoring the servers Disk utilization and Memory utilization by using monitoring tools like Manage Engine Apps manager.• Monitoring all the network devices through the Ops manager.• Checking and Ensuring of all Backups and Replications jobs on VM backup and Replication tool.• Maintain user PCs, including upgrades and configuration as needed.• Assist with onboarding of new users.• Keep inventory of all equipment, software, and license users.• Assist and solve difficult issues faced by users over the telephone & Live Chat.• Assist with desktop operating systems, Email, MS Office, many different purpose hardware, and Remote Access.• Installation, configuration, and Maintenance of Desktops, Laptops, IP phone, etc.• Troubleshooting IT hardware and software-related problems.

Bengaluru, Karnataka, India

Client location: Reliance Industries Limited (Ajio.com) Provide L3 Desktop support services to end-users. Addressing user tickets regarding hardware, software, applications and networking. Receive, manage, and ensure timely resolution for incoming IT support tickets. Provided desktop/network support to more than 400 corporate users. Support and resolving technical issues daily, and provides technical assistance for all Operating systems. Supporting users remotely by using TeamViewer, Skype for Business, Windows Remote Desktop Connection, and Any Desk. Installing, configuring, and maintaining desktop and laptop PCs and peripherals, such as printers, mobile devices, etc. Installing, Troubleshooting and upgrading operating systems and computer hardware/software. Support the following technologies: Microsoft Office 2016 products – Outlook, Word, Excel, Access, O365, Internet Explorer, Windows 7, Windows 10, desktops, laptops, printers, networked copiers, basic LAN/WAN connectivity, and others as assigned. Support and administer firewall/Antivirus environments in line with IT security policy. Provide supports for deploying patches and OS through SCCM. Provide diagnosis, investigation, recovery and resolution of various types of hardware problems and software issues. Provide support to all activities of system administration. Ensure compliance with IT policy, process, and operation. Supports LANs, WANs, network segments, internet, and intranet systems. Deliver server/systems support when appropriate in addition to providing helpdesk and network/desktop support. Provides induction to individual and/or group on computer hardware and software, IT policies, and procedures. Perform inventory and asset management, conference room preventative maintenance, and e recycling.

B.Tech - Bachelor Of Technology, Computer Science

Education record

Education record

Education record

Education record

Education record

Education record