• Configuring workstations with required software and hardware.• Attending users day to day IT issues with Workstation and resolving within 8 hours if Critical/ others as per priority. Does the same for Site users also (Both Industrial and Retails) through Remote desktop.• In charge of contracts and relationship with IT equipment vendors Track and manage IT Assets. • Ensures maximum up time for end users equipment including Point of Sale machines and CCTV at Retail Outlets.• System upgrade as per system audit and Hardware availability.• Coordinating with Etisalat/DU for internet issues (external).Register all the calls within an hour of reporting and a complaint number will be updated.• Create /delete Telephone (Avaya IP Office 500) users and train them how to use it.Also does the normal configurations and troubleshooting of PABX.Any Major technical issues with the telephone/PABX escalate to the vendor.• Manage/configure/troubleshoot sonic wall routers (TZ105 and NSA 220) which is located at the retail shops and industrial sites.• Recommend for the new IT equipment up on HR requirements. Also prepare the PO and purchase the IT equipment. • Obtain requirement from the respective department/divisions with approval from concerned department for MS NAVISION R2 2013 New User creation & assigning/creating roles for the same and blocking existing users.• Manage and Monitor Servers (IBM 3650 & IBM3250 -Around 15 servers running on Hyper V with Windows 2008 R2 standard OS) and do a normal administration- If there any major technical issues with the Server farm, escalates to the vendors.• Daily backup of the database (NAVISION, SQL, ORACLE)• Get the details of the users from IT Manager / HR Dept. For creating/Deleting user account and E-mail ID.• Coordinated with the project of office 365 migration from Ms Exchange 2010. • Manage Office 365 environment by adding/removing users,configuring rules and Providing Licenses.

• Provides IT Support to all client companies like Hospitals, Banks, Restaurants etc.• Perform Back up for clients.• Install, maintain and troubleshoot all IT related hardware i.e. Pc, Laptops, Network Printers, Security equipments etc

• Install and maintain hardware and/or software• Perform backup/recovery• Supporting End-Users with MS Windows OS, MS Office tools, software application, Hardware troubleshooting by finding solutions and rectifying problems and software updates• Interact with end users to fully utilize HW resources• Answer help-desk contacts• Do Simple system administration,e.g. adding end users• Train end users• Coordinate with other information systems resources• Maintenance of computers hardware, installing structure cabling and networks• Coordinated in setting up the call center environment. Implemented with Panasonic KX TDA100 and TDA 600 PABX, Huawei Softco 5816 IP PBX, agents tell softwares (Sage CRM) and IVR solutions.• Provide IT support for the weekly postcard millionaire live draw• Desktop Support for the Users• Creating, Configuring and maintaining domain users• Answer to help desk Contacts• Manage Antivirus Software and its server• Maintain asset inventory• Provide IT Support to branch office users through log me in software

• Install, configure and manage the windows 2003 server• Application support for all servers• PC Assembling, servicing and debug the normal configurations • Familiar with outlook 2000and XP