• Worked as a Guest Service Agent/ Cashier, Front Desk.• Core member of a team of 26 people as part of the front desk.• Single handedly managing Guest Service Agent and Cashier Shifts

• Ensuring In room checking are done for every guest possible with correspondence to Conrad brand standards.• Informing all the guest are aware about their benefits as Hilton Honors benefits.• Focusing on Rev Max and ensuring all the potential upsell guest are approached at best way possible.• Handling MICE guest alone with one duty manager• Relieving the duty manager whenever required.• Ensuring all emails are actioned within due time.• Giving required training to… Show more • Ensuring In room checking are done for every guest possible with correspondence to Conrad brand standards.• Informing all the guest are aware about their benefits as Hilton Honors benefits.• Focusing on Rev Max and ensuring all the potential upsell guest are approached at best way possible.• Handling MICE guest alone with one duty manager• Relieving the duty manager whenever required.• Ensuring all emails are actioned within due time.• Giving required training to interns so that they are able to help as well as learn• Ensuring we achieve SALT and Trip Advisor targets Worked with Vivanta By Taj, M.G Road from 27th April 2015 – 27th September 2017• Working as a Guest Service Agent/ Cashier, Front Desk.• Core member of a team of 26 people as part of the front desk.• Single handedly managing Guest Service Agent and Cashier Shifts.• Participating in guest check in/checkout procedures.• Ensuring guest preferences and service requests are met timely.• Handling cash float and procedures.• Engaging with guests resulting in maximum guest satisfaction.• Updating profile, preferences and registration cards of guest and also• Sending high balance reports. Show less