Abdul Mazeed, Pmp, Itil, Adm, Csm Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

o Managing projects and related specific activities within given constraints of time, budget and quality.o Ensure scope, schedule and costs are reasonable and achievable.o Ensure risks have appropriate mitigation and contingency plans.o Allocate work among team members and provide guidance regularly.o Conduct periodic and post-project reviews to ensure project is on track.o Ensure all project documentations are updated and conveyed to relevant stakeholders on time.o Plan, schedule and control activities to fulfill identified objectives.

Bangalore

Salesforce : - o Created custom objects, page layouts and reports, and customize and maintain dashboards for the global sales teams using Apex and Visualforce in classic and lightning.o Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader, Import Wizard.o Worked with clients and end users to gather, understand, and define business requirements and map the business requirement to the sales portfolio.o Participated in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training.o Created and analyzed custom reports and dashboards outlining key sales metrics for various business unit personnel.o Provided criteria-based data from the Salesforce database to the sales/marketing group lead generation and marketing purposes.o Managed ongoing support requests and administrative needs of users.o Conducted training on all salesforce related systems to sales and marketing teams.o Handled Invoice Generation, 3rd Party Ordering Approvals and Issue handling projects part of Service cloud. o Worked closely with sales teams to inspect sales process quality and prioritize improvements.Business Operations : - o Built support processes for RedKnee customers(Business Support Systems-charging-Onlinein telco/IT domain)to help in forecast and control of budgets and reporting.o Managed budget and controlled costs of all 3rd party Orders for Redknee customers(around 45 customers).o Achieved Cost savings of ~$2M overall per year. o Analysis of Care contracts to incl. costs/revenue/penalties.o Vendor negotiations related to the purchase order/project values.o Frame contract negotiation and F&C/invoicing set-up - Oracle, HP, Linux.

Banagalore

o Manage the delivery of Care support services, handling emergency support for a APAC and India region–(Business Support Systems-charging, Voucher management systems, Mediation devices–Online in telco/IT domain).o Improved BSS Intelligent Networks customer support efficiency by streamlinig team support activities and standardizing responses to common questions and problems. o Strong familiarity with planning emergency and crisis management. o Assessment of crisis strategy approaches – India BSS Customers. o Slashed customer resolution times and improved case closure rates.o KPI and metrics tracking and reportingo Overall release Management and Maintaining and keeping track of the database of short and long term releases. o Release Management of long pending/unresolved issues and drive the corrections within the timelines.o Metrics related to the outages, preparation and presentation of the RCA.o Managing Colocated/Global teams (12-15) in software testing and integration phases.o Facilitating daily & weekly team meetings to ensure direct reports were equipped with the latest information.o Enforcing stringent quality control standards and ensured attainment of all Project development lifecycle milestones.

Bangalore

o End-to-End activities of BSS charging and billing customer projects including all the deliverables for APAC and Middle East customers.(Requirement analysis, test case preparation, planning and execution, tracking, UMN, Automation,Tracking and follow up which co-ordinates Test Case Management, Fault Management, Acceptance testing documentation, release notes and support to the customer, TAC2 enabling, Roll out support, Emergency support for service).o Test execution and resource planning, post project analysis and documentation, internal quality process adherence during the planning, execution and handover.o Supported Berlin and South Africa CoC(Competence centers) in execution of customer projects.o Defining the Quality goals and targets within the team to suit and achieve the customer requirements.o Driven the knowledge management and mentored colleagues within the department.o Test-case reviewer as well as a tester, during the testing phase, later extended support for onsite colleagues during Acceptance testing. Also written ATMN for the agreed and selected test-cases.o Project planning from the engineering team right from the efforts estimation from system test perspective.o Developed additional scripting tools to test the performance of the applications. Successfully handled Regression, Feature and Performance testing. o Worked on Load, stress and performance tests of NCM, SWM and Autopacth in Switch Commander – OAM functionality, family of network management systems.o Generating/creating the NCM simulator scripts.

Bangalore

o GUI Develepment and back-end handling for the client server business group module.o Handling the production activities releases of Centrex Manager application.o Handling the complete testbed and maintenance releases.o Complete development, testing and release of Easy Docs and Easy LMs web based project with Lotus Notes for uploading and downloading the LM documents has been handled.