Abdul Memon Email & Phone Number

Falls Church, Virginia Area

• Installed and configured IBM DB2 Database system• Ensured Data integrity by creating triggers on statements like INSERT, UPDATE, and DELETE • Making sure Front-end brings the data from the database fast enough to meet (Service Level Agreement )SLA• Gained valuable knowledge about managing database with IBM DB2Developed effective relationships within the team and across the program to enhance professional and technical knowledge and experience

Springfield, Virginia Area

• Provided remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware• Responded to email messages, web inquiries, and or phone calls for customers seeking help• Logged all request into the Government tracking system (Remedy)• Added new users to the network and specifies their directory structures and system access, troubleshoots network usage and peripheral issues, resolves LAN connectivity issues and maintains LAN and internet connections• Troubleshooted hardware and software problems, assists users with desktop applications and provides user training• Utilized support applications to track user requests from trouble ticket generation to resolution• Escalated problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner• Provided first-level telephone, email, and web support for computer systems, which may include software, hardware, and telecommunication systems• Ran reports to determine malfunctions that continue to occur

Burke, Virginia

• Recruiting, Hiring and Training employees in providing excellent customer service and assist with their career development.• Increased sales each month by 10%• Managed inventory for all shifts and ordered supplies.• Communicate clearly and positively with co-workers and employees.• Mastered Point of Sale (POS) computer system for automated order taking. • Answer customer service issues quickly and ensure total satisfaction from all guests.• Organize staff schedules and workloads to maximize productivity.• Monitor food preparation to ensure orders are completed quickly and no product is wasted.• Hardworking Manager focused on producing quality food and providing excellent customer service.

• Configure Server/ Router/ Firewall/Switch• Back Up data• Gained Valuable Knowledge about Active Directory• Handle tasks of diagnosing and resolving technical Problem • Configure network security and network monitoring and troubleshooting the network• Generate reports using queries • Create virtual machines for Operating Systems (Windows/Linux)• Performed vulnerability scans on Operating Systems in VMware workstation using NessusDiagnose, troubleshoot and resolve a range of login issues. Excel in asking probing questions and researching, analyzing and rectifying problems.

Master'S Degree, Information Technology

Bachelor'S Degree, Information Technology

Associate Of Science (A.S.), Information Technology

Education record