I have been working in higher education industry with 8+ years of experience in overseas education. I specialize in admission & student enrolments in international universities. Familiar with different curriculums in admission policies of USA, Canada, UK. I am a highly motivated and focused professional with excellent communication skills and outstanding customer service expertise.Troubleshooting and solving the issues raised in the company.Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution.Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.3+ years’ proven experience in an operations management position.Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.Develop, implement, and maintain quality assurance protocols.Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.Actively pursue strategic and operational objectives.Ensure operational activities remain on time and within a defined budget.Track staffing requirements, hiring new employees as needed.