• Spearheading all branch activities, supervising employees with key focus on gaining sales through overseas education• Conceptualizing & executing short-term and long-term strategies/ business plans for revenue growth • Working with Marketing & Liaising Team to increase the number of tie-ups from various universities and countries across the globe • Maintaining good and professional relationships with the University Representatives from various countries across the globe• Maintaining good rapport amongst branches, facilitating trainings, MIS reporting & record-maintenance for streamlined operations • Tracking & monitoring key business metrics - SLA, QA, Compliance and KPIs and recommending corrective actions • Analysing latest market trends & accordingly chalking out measures for countering competition • Interfacing with key-decision makers in reputed educational institutes / global universities for business development• Steering customer-centric operations and ensuring customer satisfaction by achieving service & quality norms • Establishing automated systems, processes, controls in day-to-day operations to align with stakeholder’s / client’s requirement• Leading & monitoring the performance of team members; administered team functions like work allocation, conflict resolution, R&R

Responsible for running a retail store and making sure that store achieves and exceeds it’s set retail sales and profitability targets.Duties: Walking around the shop floor to ensure visual standards are being met. Setting goals for the retail sales teams. Providing outstanding customer service.  Effectively managing staff members.  Supervising stock control. Showcasing new retail lines to staff and colleagues. Identifying new sources of revenue Handling, dealing with and storing takings. Reviewing the sales performance of the store and staff for the previous day and week. Liaising with the company Human Resources department in the recruitment of employees. Ensuring that stock levels are constantly maintained and that there are no shortages. Choosing which retail lines to offer for promotion. Deciding on the layout of the shop floor. Ensuring accurate trading and statistical records are kept. Carrying out staff appraisals and performance reviews. Making sure that correct pricing procedures are followed. Collecting and analysing sales figures. Dealing professionally and courteously with all customer complaints or queries. Arranging for the testing of fire drills and emergency evacuation procedures. Checking all retail stock deliveries.  Making sure that all cash and stock handling procedures are followed in line with audit and security requirements.