 Requirement analysis, Solution Design, Proposal Documentation, Solution Defence and capability Presentations. Assist delivery teams in enhancing IT Service Management and Manage services practice capabilities. ITSM Vendor management and co-ordination. Perform solution architect role for high value/strategic ITSM projects and work closely with the delivery team for its success. Get involve at different stages of the service management project delivery for handling… Show more  Requirement analysis, Solution Design, Proposal Documentation, Solution Defence and capability Presentations. Assist delivery teams in enhancing IT Service Management and Manage services practice capabilities. ITSM Vendor management and co-ordination. Perform solution architect role for high value/strategic ITSM projects and work closely with the delivery team for its success. Get involve at different stages of the service management project delivery for handling escalations, target upsale and cross sales. Show less

 Involved in HCL Gold Blue Print (GBP) ITSM platform development and enhancements. On boarding new customers on standard HCL GBP ITSM platform. Design and enhancement of HCL Digital field service operation support on Cherwell (FSM DRYiCE).  Design of standard GBP dashboards and reports offered as baseline to variety of customers.  Provide steady state operations consulting to GBP and Non-GBP customers.  GBP service performance review with different OMCs. Oversee the… Show more  Involved in HCL Gold Blue Print (GBP) ITSM platform development and enhancements. On boarding new customers on standard HCL GBP ITSM platform. Design and enhancement of HCL Digital field service operation support on Cherwell (FSM DRYiCE).  Design of standard GBP dashboards and reports offered as baseline to variety of customers.  Provide steady state operations consulting to GBP and Non-GBP customers.  GBP service performance review with different OMCs. Oversee the implementation of proposed enhancements.  Govern and assist IT teams for effective operations and service improvement based on best practices and operation needs of the customer.  Tool presentation (business and IT operation), UAT support, training and CSI. Co-operate along with the client’s operation teams and guide them for effective post Go-Live process handover. Design and present ITSM solutions (Shred and dedicated platform) to the potential customers. Resource management and training. Show less

 Design, Implement and document the process modules based on ITIL framework. Feasibility analysis & process benchmarking of an organisation’s IT support (People, Process and Technology). Configuration governance for Monitoring (Element monitoring and MoM),ITSM and Reporting tool. Designing customer’s service portfolio management process framework, process automation supervision, training and operational support for portfolio managers.  Design and implementation assistance… Show more  Design, Implement and document the process modules based on ITIL framework. Feasibility analysis & process benchmarking of an organisation’s IT support (People, Process and Technology). Configuration governance for Monitoring (Element monitoring and MoM),ITSM and Reporting tool. Designing customer’s service portfolio management process framework, process automation supervision, training and operational support for portfolio managers.  Design and implementation assistance for integrated tool framework consisting of monitoring, Service Management and reporting tools. Manage end to end implementation of Tool and process related projects. Collect tool design data (Monitoring parameters, test cases, process workflow, console design, process matrices, tool customization requirement, expected reports etc.), guide the development teams on customer requirements and operational expectation. Tool dashboard presentation (business and IT operation), UAT support, training and CSI. Govern and assist IT teams for effective operations and service improvement based on best practices and operational needs of the customer. Design and rollout awareness campaigns for implemented process and tools. Worked on tools like Splunk, LogRhythm, ServiceNow, Remedy, Power BI, and Qlicksense. Show less

 IT Service Management Consulting: Providing Management consulting to our customers based on various industry recognized best practice framework and standards Design and implementation of various ITIL process modules. Guiding their release in operations  Analysing the AS IS condition of IT Service Management, designing and documenting the TO BE state and helping operation team to achieve the agreed TO BE state  Analysing the AS IS condition which includes analysing the… Show more  IT Service Management Consulting: Providing Management consulting to our customers based on various industry recognized best practice framework and standards Design and implementation of various ITIL process modules. Guiding their release in operations  Analysing the AS IS condition of IT Service Management, designing and documenting the TO BE state and helping operation team to achieve the agreed TO BE state  Analysing the AS IS condition which includes analysing the current documented processes, Tool workflow configuration, operational effectiveness, ticket analysis etc  Sales Support: RFP Analysis and response Sales presentation and discussions with potential customers Organizing potential customer visits to our existing customer sites, where we have implemented ITSM, ISO 20K, Tool automations etc Identifying new sales opportunities in existing accounts and do follow-up till their closure Show less

1. Desigining and On-Boarding of Client's Process based on ITIL.2. Execution & Assessment of Gold Standard Rating of ITIL process for various organisation.3. Preparation of ITIL Proposals based on client requirement4. Organizing and imparting ITIL V3 foundation training5. Technical Project Management for Tools (Monitoring,MOM and IT Service Management) and Process implementation

1. Enterprise sales in Delhi region. 2. Channel management and sales

1. Identify potential market opportunities2. Mapping of clients requirement in accordance with our product offering3. Presentations and live demos of diagnostic / radiation safety equipments in various hospitals, nuclear medicine centres, veterinary hospitals and atomic research centres (like BARC, TIFR etc) 4. Client relationship management