A customer-centric Quality Analyst with over 8 years of experience driving operational excellence and continuous improvement initiatives across diverse industries. Adept at conducting audits, analyzing data, and collaborating with cross-functional teams to enhance quality control mechanisms and exceed benchmarks. Proven expertise in customer support, time management, small team management, and cross-functional team leadership.Recognized for leveraging analytical skills and a solution-oriented mindset to identify process improvements, streamline operations, and deliver exceptional customer experiences. Passionate about quality assurance, with a track record of implementing effective policies, maintaining quality metrics, and providing comprehensive training to team members.Core Competencies:Quality Assurance & Auditing - Conduct thorough audits, identify areas for improvement, and implement strategies to enhance quality standards.Customer Support & Satisfaction - Resolve escalated inquiries promptly, provide tailored solutions, and drive customer loyalty.Cross-Functional Collaboration - Foster seamless collaboration with diverse teams to align quality requirements and drive continuous improvement.Small Team Management - Mentor and guide teams, fostering a culture of excellence and continuous learning.Academic Credentials: Bachelor of Commerce (B.Com), Dr. C.V. Raman UniversityCertifications: Data Analysis with PythonWith a unique blend of technical expertise, customer-centric approach, and strong leadership skills, I thrive in dynamic environments that demand agility, innovation, and a commitment to driving transformative change. Let's connect and explore how we can join forces to achieve ambitious quality goals and deliver exceptional customer experiences.
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Order Manager(Data Engineer)DeluxeBengaluru, Ka, In -
Quality AnalystIn2Talk Fintech Jan 2024 - PresentBangalore Urban, Karnataka, India
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Quality AnalystUgrocol Solutions Private Sep 2021 - Dec 2023Bengaluru, Karnataka, India
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Learner Relationship ExecutiveUnacademy Nov 2019 - Aug 2021Domlur -
Retail Sales ManagerPepperfry Oct 2018 - Aug 2019Bengaluru, Karnataka, IndiaAssisted clients with furniture purchases, driving over 13 crores in revenue.Developed tailored solutions for clients, enhancing customer loyalty.Managed social media escalations and improved NPS by 15%.Help walk-in clients to make a decision buying furniture and converting them to sales. Cold calling. Scheduling the events on the weekend. Taking the lead and taking the ownership in the day to day studio operations like promotional collaterals implementation, taking care of DG, AC, refreshments, studio look and feel, studio set up studio cleanness, studio maintenance. studio rent, telephone electricity bills. -
Customer Support RepresentativeVoxtide May 2015 - Sep 2018Bangalore Urban, Karnataka, India
Abdul Rahim Education Details
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Bachelor Of Commerce - Bcom -
Noble SaintFirst Class
Frequently Asked Questions about Abdul Rahim
What company does Abdul Rahim work for?
Abdul Rahim works for Deluxe
What is Abdul Rahim's role at the current company?
Abdul Rahim's current role is Order Manager(Data Engineer).
What schools did Abdul Rahim attend?
Abdul Rahim attended Dr. C. V. Raman University, Kota Bilaspur, Noble Saint.
Who are Abdul Rahim's colleagues?
Abdul Rahim's colleagues are Prahalath Rajagopal, Kuzuvelu Suzanne Khamo, Lacey Mitchell, Faizan Fah, Leonardo Diana, Mackenzie Warren, Mba, Ross Digney.
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Abdul Rahim
Sde 2 @Ki Mobility Solutions Pvt Ltd (Mytvs) | Software Engineer | Dsa | System Design | DevopsGreater Chennai Area -
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