Abdul Rasheed Email & Phone Number

Lahore, PK

Lahore, Punjab, Pakistan

• Provide assistance to the IT Department in planning, design and implementation of ITSMS and processes to meet evolving and changing needs of the department and provide assessment, design and redesign, and.
• Analyze and identify recommendations for enhancements as per ISO 20000 Standard requirements
• Analyze and use strategies and reengineering approaches that ensure linkage among processes, departments, teams, and organizational structures in order to develop unified and consistent business approaches and.
• To improve existing practices and identify key operational measurements to use for process improvements and assist with the preparation of presentations and proposals and work on policy analysis for definition
• Managing the Internal and External Audits related to IT at the University of Lahore
• Managing the KPIs of the IT Departments for Performance Management and Analysis

Pakistan

• Entrusted with the accountability of supporting and managing IT training
• Working as program manager for ITIL training in Prudential Solution Pakistan
• Coaching the customers what is fit for them based on assessments also provide the guidance based on their job profile which route they will have to choose for future in IT
• Providing the training to the candidates for ITIL exam prep

Riyadh, Saudi Arabia

• Provide assistance to the IT Department in planning, design and implementation of ITSMS and QMS processes to meet evolving and changing needs of the department and provide assessment, design and redesign, and.
• Analyze and identify recommendations for enhancements as Per ISO 20000 and ISO 9001 Standards requirements
• Analyze and use strategies and reengineering approaches that ensure linkage among processes, departments, teams, and organizational structures in order to develop unified and consistent business approaches and.
• To improve existing practices and identify key operational measurements to use for process improvements and assist with the preparation of presentations and proposals and work on policy analysis for definition
• Managing the External Audits of ISO 20000 and ISO 9001
• Managing the KPIs of the IT Departments for Performance Management and Analysis.

Lahore, Punjab, Pakistan

• Maintaining the Internal and External Assessments of following standards at Systems Limited: o ISO 20000-1 – Service Management System o ISO 27001 – Information Security Management System o ISO 27701 – Privacy.
• Analyze and identify recommendations for enhancements based on ISO 20000, ISO 27001, ISO 27701, ISO 18295 and ISO 9001 Standard requirements
• Managing the team of Audit and Compliance
• To improve existing practices and identify key operational measurements to use for process improvements and assist with the preparation of presentations and proposals and work on policy analysis for definition.
• Provide training of ITIL and Customer Services to Production Support team of the department.
• Provide assistance for Trend Analysis and KPI Measurement for Production Support team.

Lahore, Punjab, Pakistan

• Manage the ISO Project related to ISO 20000, ISO 27001, and ISO 9001.
• Provide the consultancy to the clients for ISO 20000, ISO 27001, and ISO 9001 this includes: - Gap Assessment, - Standard awareness, - Design and Development, - Internal audit, and - Readiness for External Audit.
• Projects Reporting to the Intrested Parties

Lahore, Punjab, Pakistan

• Manage the Project assignments related to ISO 20000, ISO 27001, and ISO 9001.
• Provide the consultancy to the clients for ISO 20000, ISO 27001, and ISO 9001 this includes (Gap Assessment, standard awareness, Design and Development, internal audit, and readiness for external audit).
• Projects report sharing with the project team

Islamabad, Pakistan

• Process Management: Ensures that all processes are up to date and properly followed in CSO based on ITSM best practices.
• Collaboration: Stays in sync with other CSO managers and management of Project Management and Business Analysis (PMBA) to execute on strategy.
• Service Operations Review: Leads Service Operations Reviews for CSO, presenting status of KPIs and projects.
• Service Review with Technology SMT: Leads service reviews with Technology Senior Management Team (SMT) to provide a general update on departmental performance and progress.
• People Management: Supervises CSO staff and conducts regular meetings with them to monitor performance, remove barriers, and enhance their growth.
• Performance Management: Conducts effective performance management of all staff.

Lahore, Pakistan

• Perform planning, design and implementation of ITSM / ISO20000 processes to meet evolving and changing needs of the University of Lahore and provide assessment, design and redesign, and implementation solutions
• Analyze and identify recommendations for enhancements based on ITIL/ITSM best practices
• Analyze and use strategies and reengineering approaches that ensure linkage among processes, departments, teams, and organizational structures in order to develop unified and consistent business approaches and.
• To improve existing practices and identify key operational measurements to use for process improvements and assist with the preparation of presentations and proposals and work on policy analysis for definition
• Provide training of ITIL, ISO20000 and Customer Services to ITS department of University of Lahore
• Provide assistance for Trend Analysis and KPI Measurement for ITS department

Islamabad

• Process Management: Ensures that all processes are up to date and properly followed
• Collaboration: Stays in sync with other SD managers and management of IT services to execute on strategy.
• Service Operations Review: Leads Service Operations Reviews for Service Desk, presenting status of KPIs and projects.
• Service Review with SMT: Leads service reviews with Senior Management Team (SMT) at Service Desk location to provide a general update on departmental performance and progress.
• Stakeholder Management: Conducts town halls to gather feedback from other functional managers.
• People Management: Supervises SD staff and conducts regular meetings with them to monitor performance, remove barriers, and enhance their growth.

Islamabad

• Job Responsibilities
• Manages IT Service Desk Team of twelve members along with their quarterly performance.
• Supervises IT Service Desk and day to day Network Operations.
• Manages Network Services resource allocation and scheduling for local operations.
• Regularly gathers input on IT Service Desk KPIs and trends, reviews processes, and comes up with ideas to improve efficiency.
• Responsible for vendor relationships, IT procurement, SLAs/OLAs & support contracts.

Islamabad

• Job Responsibilities
• Helpdesk support to users of more than fifteen departments in S&P Global, Pakistan.
• Global office support provided including US (Head Office), London and India office user’s related different nature of issues.
• As a Senior Helpdesk Administrator provided support and guidance to juniors, also overlook their work.
• Coordinate with Vendors about new IT equipment and about the equipment sending for repair or replacement.
• Software installations and Hardware assembling.

• Job Responsibilities
• Support and Management of LAN/WAN. Troubleshooting LAN/WAN. WLAN configurations.
• Customer Queries regarding LAN and internet connectivity.
• Helpdesk support to users of more than fifteen departments in S&P Global.
• Software/Hardware Maintenance.
• Mail issues on Outlook Express and Microsoft Outlook.

• Job Responsibilities
• Support and Management of LAN/WLAN networks.
• System support assistance, LAN printers, scanners etc
• Technical Support assistant to corporate users.
• DSL connectivity and its maintenance.
• LAN/WLAN connectivity.

Bs, Computer Science

F.Sc, General Science

Matric, Science