Technical Support Specialist
CurrentInstruments/Brands Handling : Fully Automated Molecular Diagnostic Instrument (Hologic – Panther Fusion). Fully Automated Blood Grouping and Identification Instrument ( NEO IRIS and Echo Lumena ). Urine Chemistry/Microscopy Analyzer- Beckman Coulter/IRIS. Bio-Chemistry Analyzer (Semi & Fully Automated)- Randox & Thermo Instrument. Hematology Analyzers- (Quintus,Medonic-Boule). Blood Gas Analyzers- (ABL90& ABL800 – Radiometer). Immunoassay Analyzers- Oregentec (Alegria),Radiometer (AQT90). Capillary Electrophoresis- Nexus-V8-Helena, Minicap- Sebia. Cytology Instruments (Hologic – ThinPrep 5000). Histopathology Instruments (Thermo – Microtome, Tissue Processor, Slide Stainer’s, Cryostats, Slide Printers, Cover Slips) Capillary Electrophoresis- Nexus-V8-Helena, Minicap- Sebia.JOB RESPONSIBILITIES Supporting patient diagnosis and treatment by installing, testing, calibrating, and repairing Laboratory equipment, training the users and maintaining safe operations. Keeping and performing the Instrument OS and Application Software updates Improving equipment performance by studying machine-patient interaction, conferring with equipment users, developing modifications, and collaborating with manufacturers. Maintaining supplies inventory by checking Spare parts stock, anticipating needs, placing, and expediting orders, and verifying receipt. Preparing the Report with Detailed information and uploading it in the Service Database software and make it helpful for future references. Providing the End-User Trainings on how to Run and Maintain the Instrument. Getting the Feedback from the Customers to improve our Services.