Abdul Rasyid Email & Phone Number

Petaling Jaya

• Dealing with incoming faults in a professional, courteous manner over thephone and via email
• Taking ownership of faults and managing them in a logical andmethodical manner
• Correctly logging incidents and faults, categorising and prioritising themin line with clients’ procedures
• Conducting full and through diagnostics with end users to enable firstpoint of contact fault resolution
• Ensuring all faults are progressed & cleared within SLA – escalating toother internal and external teams as appropriate
• Managing faults through their entire lifecycle from the first point ofcontact through to resolution, proactively keeping the customer informedof progress

• Dealing with incoming faults in a professional, courteous manner over thephone and via email
• Taking ownership of faults and managing them in a logical andmethodical manner
• Correctly logging incidents and faults, categorising and prioritising themin line with clients’ procedures
• Conducting full and through diagnostics with end users to enable firstpoint of contact fault resolution
• Ensuring all faults are progressed & cleared within SLA – escalating toother internal and external teams as appropriate
• Managing faults through their entire lifecycle from the first point ofcontact through to resolution, proactively keeping the customer informedof progress

• Working with customers/employees to identify computer problems and advising on the solution
• Logging and keeping records of customer/employee queries
• Analyzing call logs to spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Working with field engineers to visit customers/employees if the problem is more serious
• Testing and fixing faulty equipment

• This company provides web hosting for business and personal, my duty is as network operation center officer which is related with data center based in IDC TM Brickfields and IDC TPM Jaring, I have an experience with.
• Testing and fixing faulty equipment including physical server, switch and cable on designated Datacenter.

Mechanical Engineering

Education record