Abdul Sabir Email & Phone Number

•Delivering strong administrative skills to manage assets, licences, knowledge base and produce documentation to a high standard•Documentation of configuration and support requirements•Creating training documentation and leading sessions for 1st/2nd line staff members •Perform root cause analysis for incidents and problems•Teams Meeting room kits configuration, setup, and maintenance along with troubleshooting•Managing Teams Telephony system•Pro-actively manage the network monitoring solutions and other manual based controls to ensure the network is operating as intended•Microsoft Office 365 administration•Administer patch management, anti-virus and web filtering•Administering Mimecast•Administering Windows AD, GPO, DHCP and DNS•Administration of Exchange Online•Oversee the creation and updating of phone and voicemail extensions and routing on skype and avaya•Managed MDM solutions; AirWatch and Intune•Deploying and monitoring threat protection such as windows Defender and Sophos Central•Azure AD- Administration, monitoring security issues, deploying new applications •Assist with the design, support, and maintenance of One Housing’s customer contact centre telephony system•Configuring and maintaining Windows OS, deployment and migration•Support Citrix XenApp and/or XenDesktop environment. Manage and deploy applications•monitor Commvault backups•configure,support and maintain SCCM•Creating and troubleshooting servers/hosts on VMWare 6.5•Undertake various work on projects•Liaise with 3rd party providers•Maintain knowledge of current news, system information, problems, changes and updates relevant to our user community, including research techniques and resources•Other duties including developing PC builds, maintaining, and enhancing existing support documentation for desktop configuration, printer installation, ad-hoc project involvement etc.

Chalk Farm Road

• Supporting over 3000 users on a day to day basis, via face to face, remote support , Incoming emails or telephone calls • Microsoft server 2008 and 2012• Microsoft Exchange 2010 – Creating Distribution Lists and Shared Mailboxes. • Active Directory – creating users, making sure users are in the correct organisation group, making sure users have the correct security group so they can have access to the correct drives• Creating/Disabling Microsoft Lync / Skype for business accounts• Microsoft Exchange 2010- creating email and distribution lists• Building Computer/Laptops using SCCM and ghost imaging• Setting up new remote office• Installing new and/or replacing old equipment• Helping User access computer remotely via RDC or Citrix• Configuring the email client on different mobile devices• Using Airwatch Management to ensure mobile devices are encrypted. Also wipe devices that have been lost or stolen to prevent Data lost.• Troubleshooting issues with users who are logged onto Citrix servers• Using AVAYA telephone system - assigning users with extension numbers, Adding users to Hunt groups / Pick up Groups• Using Sophos Enterprise to ensure no viruses are found on the network. Also managing Spam filtering and website filtering.• Travelling to remote offices when LAN connection is down or Issues with computers • Building Thin and Thick Client computers according to company policy.

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal staff via telephone and email• Maintaining an Asset Database and track changes• Re-Imaging pcs in all campuses for students and staff • 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware such as printers and desktops• Provide Audio Visual support such as projectors systems • Troubleshoot basic network issues for student and staff• Escalate unresolved calls to the infrastructure or network support team• Log all calls• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner• To maintain a high degree of customer service for all support queries and adhere to all service management principles• Provide in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)• Basic Active Directory knowledge. Creating user accounts, reset passwords and etc.• To arrange for external technical support where problems cannot be resolved in house

Edgware, Greater London, United Kingdom

• providing excellent technical support and customer service to our customers and partners via phone and email • Working with customers/employees to identify issues and advising on a possible resolution • Supporting the roll-out of new services and improvements to current processes/services • Using In-depth knowledge of Microsoft Windows client operating systems, XP, Vista, window 8 and Mac OSX • Organising personal workload and managing assigned talks and projects • Managing Complaints, Escalations, raising tickets for faults and updating customers on progress of fault. • Liaising with our business partners (Talk Talk and Openreach) to investigate, raise and escalate faults • Working within a TCP/IP network environment, including DHCP, DNS, IPv4/6 and Ethernet • Conducting extended testing and troubleshooting across our range of data services (IPS, SMPF, LLU, FTTC and VOIP), as well as providing increased levels of technical support on email, mobile broadband, MySecurePC, webspace and supplied equipment • Provide Mobile Support IOS, Android, Blackberry, Windows and etc. • providing flexible support across Voice / Data Operations and developing required skills • Managing and troubleshooting wired and wireless network connections • Supporting and identifying requirements for knowledge transfer between departments and individuals • Writing progress and statistical reports for supervisors and managers

Barking

• Locate and correlate orders• Organises the room• maintain a safe working environment• Complete associated administrative duties