Abdul Sabir Email & Phone Number

• Delivering strong administrative skills to manage assets, licences, knowledge base and produce documentation to a high standard
• Documentation of configuration and support requirements
• Creating training documentation and leading sessions for 1st/2nd line staff members
• Perform root cause analysis for incidents and problems
• Teams Meeting room kits configuration, setup, and maintenance along with troubleshooting
• Managing Teams Telephony system

Chalk Farm Road

• Supporting over 3000 users on a day to day basis, via face to face, remote support, Incoming emails or telephone calls
• Microsoft server 2008 and 2012
• Microsoft Exchange 2010 – Creating Distribution Lists and Shared Mailboxes.
• Active Directory – creating users, making sure users are in the correct organisation group, making sure users have the correct security group so they can have access to the correct drives
• Creating/Disabling Microsoft Lync / Skype for business accounts
• Microsoft Exchange 2010- creating email and distribution lists

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal staff via telephone and email
• Maintaining an Asset Database and track changes
• Re-Imaging pcs in all campuses for students and staff
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware such as printers and desktops
• Provide Audio Visual support such as projectors systems
• Troubleshoot basic network issues for student and staff

Edgware, Greater London, United Kingdom

• providing excellent technical support and customer service to our customers and partners via phone and email
• Working with customers/employees to identify issues and advising on a possible resolution
• Supporting the roll-out of new services and improvements to current processes/services
• Using In-depth knowledge of Microsoft Windows client operating systems, XP, Vista, window 8 and Mac OSX
• Organising personal workload and managing assigned talks and projects
• Managing Complaints, Escalations, raising tickets for faults and updating customers on progress of fault.

Barking

• Locate and correlate orders
• Organises the room
• maintain a safe working environment
• Complete associated administrative duties