Performing all check-in and check-out tasks Managing online and phone reservations Informing customers about payment methods and verifying their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

RESPONSIBILITIES* Event planning, design and production while managing all project delivery elements within time limits* Liaise with clients to identify their needs and to ensure customer satisfaction* Conduct market research, gather information and negotiate contracts prior to closing any deals* Provide feedback and periodic reports to stakeholders* Propose ideas to improve provided services and event quality* Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc* Ensure compliance with insurance, legal, health and safety obligations* Specify staff requirements and coordinate their activities* Cooperate with marketing and PR to promote and publicize event* Proactively handle any arising issues and troubleshoot any emerging problems on the event day* Conduct pre- and post – event evaluations and report on outcomes* Research market, identify event opportunities and generate interest