Abdul Hafidz Hashim Email & Phone Number

Malaysia

Lead a proficient application support team in executing end-to-end daily operations, encompassing planning, troubleshooting, and customer service. Collaborate closely with business stakeholders to ensure timely deployment and efficient management of support activities. Drive strategic planning initiatives and effectively manage escalations by engaging with.

Malaysia

Responsible for the coordination and delivery of service management commitments to customers. Manages the delivery of multiple project initiatives designed to improve the services and level of support provided to the client. Responsibilities include the overall planning, organizing, directing, controlling and delivery of all projects prioritized in.

Cyberjaya, Malaysia

• Worked as an IT Manager for an Internal Team that providing infrastructure services supporting Australia Based clients such as Qantas Airlines, Energy Australia, Zurich Insurance, National Australia Bank, Telstra.
• Single point of contact for the Country Exec on the account status.
• Ensure positive Client satisfaction and Client relationship is maintained.
• Drive and manage service quality and improvement of service delivery processes
• Continually identify ways to reduce cost delivering the services and improve service
• Participate in account plan/strategy

Cyberjaya

• Lead the IT Service Management unit for Affin Bank ITOS team that consist of Incident, Problem, Service Level Manager and Process Architect.Supervision:
• Supervise the workload of the team, allocating of team members.
• Monitor the changing needs of the service.
• Liaising with customer to identify areas for improvement and make recommendations for service improvement and implementing those improvements.
• Ensure the team follows established procedures for each service request.Reporting:
• Prepare monthly statistic to assist in evaluating the efficiency of the team and to inform resource allocation and service improvements.

Petaling, Selangor, Malaysia

• Incident Manager that in-charge of HLB Berhad and is related subsidiaries such as Hong Long Assurance etc.Supervision:
• Executes the Incident Management process tasks in adherence with department & business requirement.
• Coordinates and manages the Incident Management process activities across the organizations entities agreed SLA’s.
• Escalates risks and issues to the Process, Application or System Owners.
• Responsible to drive Service management best-practice and ITIL process standardization.
• Responsible in identifying and planning for Incident Management process improvement projects.

Subang Jaya, Selangor, Malaysia

• Managing the deliverables of contract and becoming a SPOC for clients. Clients consist of Private sector (Standard Chartered Bank, etc), GLC (KWSP, Lembaga Tabung Haji, Perbadanan Putrajaya etc) and Public sector.
• Supervise the workload of the team, allocating of team members.
• Monitor the changing needs of the service.
• Liaising with customer to identify areas for improvement andmake recommendations for service improvement andimplementing those improvements.
• Ensure the team follows established procedures for each service request.
• To act as the ultimate escalation point for customer issues where the Operation / Support Team assesses the need for additional support when required.

Subang Jaya, Selangor, Malaysia

• Lead a team of engineers scattered around Malaysia as part of Standard Chartered Bank Malaysia IT Outsourcing team supporting the bank IT Infrastructures and End User computing. Also act as the main technical point of.
• Supervise the workload of the team, allocating of team members.
• Monitor the changing needs of the service.
• Liaising with customer to identify areas for improvement and make recommendations for service improvement and implementing those improvements.
• Ensure the team follows established procedures for each service request.
• Undertake the duties of a Service Delivery Manager as and when required and any other duties as required.Reporting:

Kuala Lumpur, Malaysia

• Review the effectiveness of IS in supporting the business activities of the Bank andthe adequacy of controls over the IS management, systems development andprogramming, computer operations and security, teleprocessing.
• Participate, in a consultative/advisory capacity, in the development of new computerized system to ensure the appropriate audit and control procedures aredesigned and built into the system.
• Participate, in a consultative/advisory capacity, in Bank Core Banking System wherethe project worth more than RM 120 Million.
• Ensure that all IS activities are compliance with relevant guidelines issued by BNMfrom time to time.
• Test the integrity and reliability of data in a specific application system.
• Ensure that the Bank investment in IT are adequately justified and managed.

Subang Jaya, Selangor, Malaysia

• Assigned to Standard Chartered Bank (Malaysia) Berhad IT Outsourcing Team.Deployment:
• Involved in any hardware or software maintenance for workstation or server in bank facilities.
• Installing new server or server upgrading for bank. Installing new patches and any critical update for workstation or server.
• Involved in new branch opening for Bank. Act main Technical Support for the whole period of project until branch opening.
• Performed any system or software upgrading if required by Bank.
• Involved in any bank function that required IT equipment and support inside Bank facilities or outside Bank facilities.Monitoring:

Bachelor Of Engineering (Beng), Computer System And Telecommunications

Education record