Transactions Update Administrator
Bristol, England, United Kingdom
• Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.• Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.• Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.• Acted as main point of contact in matters relating to client concerns and needs.• Developed successful customer relationships and quickly resolved service requests to increase sales.• Followed up with key account business partners to maximize account potential and generate project leads.• Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors.• Demonstrated consistent operational excellence to maintain stellar office reputation.