Software utilisation Azure Entra, Azure, Intune, Autopilot, MDM, Lightspeed Apple MDM, Ruckus Wi-Fi and WordPress.Maintaining Printers, Audio & Visual technologies: Smart Boards etc...Troubleshoot Devices and users in Azure Entra, Azure Intune.AD Account/ group creation including, user profiles, resetting passwords, Onboard, and offboarding users, Security badges/access pass, Office 365 suite/ Exchange and SharePoint.Configuring third-party software, InVentry, Senso, Bromcom, monitoring alerts, firewalls, windows Defender, Endpoint management and website.Repair, upgrade, configuring workstations, laptops, mobile devices, servers, and various office peripherals. technical assistance onsite and remotely.resolving software and hardware for connection issues, network troubleshooting, supporting end users.Training Staff in IT and Security.Collaborating with team members to meet project deadlines. Working as a team player in prioritising workflow and efficiency.Keeping all Staff & stakeholders aware of incidents and situations. Providing excellent customer service and keeping good interpersonal relations with staff, management and external clients.

Azure AD, Azure AD Connect, Intune, MDM, Lightspeed Apple MDM & Wi-Fi.Troubleshoot Devices and users in Azure AD and Intune. Resolving sync and duplication issues, etc...AD Account/ group creation including, user profiles, re-setting passwords, Onboard, and offboarding users.Troubleshoot Office 365 suite/ Exchange and SharePoint.Configuring third-party software Net2, Bright Sign, PC-NVR Smart PSS, InVentry, Parago Asset Tracking, Senso for safeguarding, Sims, ParentPay, Impact Fusion, Sophos Central, monitoring alerts, firewalls, windows Defender, Endpoint management.Repair, upgrade, configure, and troubleshoot workstations, laptops, mobile devices, servers, and various office peripherals. technical assistance onsite and remotely.Perform server patch maintenance, system and server backups, data archiving, and applying updates and patches to enterprise applications.Troubleshoot and resolve software and hardware for connection issues, network troubleshooting, VLANs, & DHCP for network, supporting end users.Forensics investigations, analysing identifying, and preservation of evidence & documentation. GDPR.Management of the school's Technical ICT department, including procurement asset management.Giving first-class customer service and keeping good interpersonal relations with staff, and high-level clients.

Patiently managed all manner of customer situations.Dealing with customers' complaints, and requests, and giving feedback to company management on how best to serve customers.Prioritizing time-specific deliveries. Submitted receipts, and expenses toward business profits for self-assessment tax.

Learned how to deal with aggressive people and control any situation.

Daily meetings with staff to determine menu plans and arrangements for special events, occasions or for group parties and everyday business. Greeted clients and obtained feedback from customers which was implemented to increase customer service and sales. Gained expertise in patience to deal with customers and staff.Oversaw the day-to-day operation of the restaurant.

Strategically developed effective marketing plans and increased sales and profits while managing costs, including an effective top-down plan to find efficiency, and an analytical perspective of problem-solving, which resulted in a proposed 10% reduction in cost and achieved a 25% increase in sales. Hired, trained, supervised, engaged, and positively motivated staff to achieve improved performance and productivity. Implemented prices for myriad items on the menu by determining the cost and profit margins.Reviewed feedback from customers, which was used to implement positive changes within the establishment.Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment, and supplies.

Starting my career in hospitality, was a great learning point. Thoroughly enjoyed collaborating with my colleagues in working as a team member. Experiencing from the ground level to learn every aspect of the field and have always been competitive. Has propelled me to expand my knowledge and skill, to advance successfully in my career.