Monchur Miah Email & Phone Number

Birmingham, Gb

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Azure AD, Azure AD Connect, Intune, MDM, Lightspeed Apple MDM & Wi-Fi.Troubleshoot Devices and users in Azure AD and Intune. Resolving sync and duplication issues, etc...AD Account/ group creation including, user profiles, re-setting passwords, Onboard, and offboarding users.Troubleshoot Office 365 suite/ Exchange and SharePoint.Configuring third-party software Net2, Bright Sign, PC-NVR Smart PSS, InVentry, Parago Asset Tracking, Senso for safeguarding, Sims, ParentPay, Impact Fusion, Sophos Central, monitoring alerts, firewalls, windows Defender, Endpoint management.Repair, upgrade, configure, and troubleshoot workstations, laptops, mobile devices, servers, and various office peripherals. technical assistance onsite and remotely.Perform server patch maintenance, system and server backups, data archiving, and applying updates and patches to enterprise applications.Troubleshoot and resolve software and hardware for connection issues, network troubleshooting, VLANs, & DHCP for network, supporting end users.Forensics investigations, analysing identifying, and preservation of evidence & documentation. GDPR.Management of the school's Technical ICT department, including procurement asset management.Giving first-class customer service and keeping good interpersonal relations with staff, and high-level clients.

Birmingham, England, United Kingdom

Responsible for asset and configuration services, including QA for all asset work and non-spot-checked configuration tasks.Testing and configuring various products to meet customer-specific requirements and manufacturer standards.Maintaining data accuracy by capturing build data and status updates in relevant business systems.Handling equipment of varying weights and sizes in compliance with manual handling guidelines.Escalating non-conformances to supervisors or management within set timelines.Ensuring adherence to ISO accreditation standards within the Configuration Centre.Supporting the Configuration Manager with daily operations and assisting colleagues to meet service levels and KPIs.Troubleshooting hardware and software issues and providing technical support onsite and remotely.Performing health and safety activities aligned with SCC Group policies and procedures.