Achievements: • Headed and coached the administrative team on delivering exceptionally professional services to clients, partners, and stakeholders resulting in maximum customer satisfaction and retention rates over the years at EMIC. • Coordinated with venues, Trainers, and the management simultaneously to ensure a seamless delivery of training and coaching sessions for EMIC’s clients including NBB, Alba, Batelco, Tatweer, and BBK. • Provided ideas, support, and solutions that increased the overall productivity of the EMIC Administration Department.JDs: - Function as the pivotal point of contact and communicate with customers concerning new and established training programs and packages confirmed by stakeholders. - Administrate the EMIC Core Process; coordinate with Trainers; arrange venues, logistics, and H&S protocols. - Conduct visits to venues on the day of training to review preparations; ensure that arrangements are as per the agreed standards and learners are content with the facilities and administration of the program.- Monitor the availability of the training equipment – order materials and supplies when necessary.- Ensure an appropriate completion of assessments to support the internal verification process.- Process learners’ information and maintain the accuracy of the database.- Draft monthly learner reports for learners, stakeholders, and the training team.- Compose monthly Trainer/learner resource report for the General Manager.- Transact invoices and payments received from or sent to partner/learners.

- Managed all incoming and outgoing communications from the department through various communication channels including telephone calls, fax, and emails.- Scheduled and organized appointments and travel arrangements for the internal staff and key visitors.- Operated a team filing system to ensure quality data retention.- Maintained, stored, and distributed approved materials from the workplace.- Prepared agendas and noted meeting minutes as required.- Backed TLs for varying roles within the organization to cover excessive workload and shortage of staff.

- Planned meetings and appointments ensuring that there were no conflicts in the schedule.- Reconciled and retrieved paper and electronic files from a central repository.- Disseminated data and information to relevant internal stakeholders through various communication channels to ensure a streamlined flow of information.- Tracked and delivered minutes of meetings, key correspondences, and internal memos.- Supported key internal stakeholders with all their requests.

- Recruited staff members and delivered introductory training sessions on marketing surveys that were crucial to the organization's business model.- Assigned projects to each Coordinator and followed up with internal stakeholders to track the progress of each project and solve any issues to complete projects within the defined deadlines.- Presided briefings during the initial project stages and selected target interviewers following project requirements.- Updated the Field Manager and the Marketing Consultants on time and informed them of the progress of each project and discussed any significant issues which might disturb operations. - Verified the quality and reliability of assigned projects and surveys conducted by the tasked team before submission to the senior management.