# Proficient in handling Commercial Claims - Marine & Property# Handled Personal line claims - Home & Travel# Ensure that claims are processed and settled in line with the policy terms and conditions.# Maintained proper files for claims by collecting and organizing all relevant documents.# Work closely with Head of the department and other relevant stakeholders to ensure appropriate escalation and timely resolution of claims # Communicating with Adjusters to provide claims support during the claim file process# Interaction with the relevant personnel within the underwriting department for clarification of queries pertaining to policies that facilitate timely settlement# Developed and maintained an efficient and accurate system to advancing claims records with all relevant information. # Monitored and determined claims accuracy using available system tools. # Assisted superiors in the review of various claims reports.# Keep up to date with insurance product knowledge as well as appraisal and investigation techniques and services. # Support other members of staff on claims related issues