• Installation, Configuring and Managing Windows Desktop (XP/7/8/10) and Windows Server (2008/2012/2016).• Providing Point of Care Customer Service, resolving customer related technical software and hardware problems in accordance with established TechnoFriend policies and procedures.• Setup and configure site-to-site VPN connection between branches and head office.• Performing system maintenance and repair activities, as well as software and hardware enhancements;• Installing and configuring TechnoFriend approved software applications; and troubleshoots and maintains hardware and software applications• Configuring access ports for connecting users' devices to the Network;• Provides Desktop and Application Virtualization, Parallels RAS (2X), TSplus, and GO-GLOBAL.• Installing and configuring TechnoFriend approved software applications; and troubleshoots and maintains hardware and software applications.• Providing exceptional customer support to all users by focusing on the entire end user experience.• Protect valuable data and emails in LAN from virus, spyware, spam and phishing using Enterprise Anti-Virus program KASPERSKY, E-Scan, BULLGUARD, ESET NOD32, and NORTON.• Training Customers and showing them how to use system’s interfaces and other Applications.• perform an action local, clouds backups as scheduled, and ensure data integrity

Networking and computers hardware selection, installation & maintenance with Different sides. My educational qualification, internships & work experience in these areas provide me with the necessary knowledge & expertise to engage constructively in the designing, construction & maintenance of networking systems both in terms of hard & software application.

• ULC Hadda compound I have been trained for 7 months in the field of networking Responsible for designing, organizing, modifying, installing, implementing, monitoring, troubleshooting and supporting the ULC Hadda compound.• Help and support projects that are designed to add network functionality SW/HW required by ULC Hadda compound.