● Setstrategicplanstogovernthefunctionofcustomsclearanceoperations.● Managedhigh-performingteamstodeliverqualitycustomerserviceandstableprofits.● Scheduledregularteammeetingstodiscussbusinessupdates,issues,andrecommendations.● Builtandmaintainedloyal,long-termcustomerrelationshipsthrougheffectiveaccount management.● Madesignificantdecisionsforthecompany.● Representedthecompanyexternallyandspokeonitsbehalf.● Managedallcompanyoperationsaswellasitsresources.● Made critical company decisions, which were at a high strategic level and uponwhich the future growth of the company depended, especially in large companies.

• Approving the Scheduling shipments and deliveries.• Ensure timely shipment and delivery of goods.• Develop plan to increase 10% of company's income• Handle and support all client requirements using all possible sources.• Building relationships with sellers, shipping companies, warehouse supervisors, customs brokers, sales representatives and customers.• Ensure that all parties are working together to ensure timely dispatch and delivery of shipments.• Communicate with different carriers to obtain freight quotes and decide on best one in terms of cost, availability and reliability.• Study customer needs and manage inventory based on those needs.

• Representing facility with government facilities such Ministry ofCommerce, the municipality, handling MOC tickets and evaluation.• Developed strong rapport with customers and created positiveimpression of business.• Monitored customers for signs of security concerns and escalatedissues to management and solve MOC complains.• Build customers, solve problems, prove loyalty (My Club) and increase10% of customers while retaining them by providing excellentshopping experiences.• Resolved problems with high-profile customers to maintainrelationships and increase return customer base throw CRM.

• Developed standard operating procedures for all administrative employees.• Administered CRM and reduce 15% of tickets number , including troubleshooting, maintenance, updates and reports generation.Recruited and hired qualified candidates for vacant and new positions.Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts.Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.Managed over 50 customer calls per day

Handling and solving more than 50 CRM tickets per dayRepresenting facility with government facilities such as Ministry of Commerce, municipality, police...etc.On ducting face-to-face, telephone or electronic surveys with clients.Communicate with customers through various means and social media.