• Quality Assurance, Monitor and evaluate CCU performance across all channels to improve the quality of the service• Create and build a dashboard through the excel file.• Direct the collection, analysis, and interpretation of customer’s data to identify requirements and information useful in optimizing their experience.• Generate and maintain ongoing detailed reports tracking the customer’s satisfaction across all channels.• Spearhead self-driven exploratory analysis to identify business opportunities and provide insights to senior leadership with the objective of increasing organizational efficiencies.• Develop the customer journey by identifying touchpoints, pain points and opportunities to enhance the overall customer’s experience.• Conduct various activities to promote a customer-centric culture.• Direct the collection, analysis, and interpretation of customer’s data to identify requirements and information useful in optimizing their experience.• Generate and maintain ongoing detailed reports tracking the customer’s satisfaction across all channels.• Chart a clear course of development for customer experience through maintaining, reviewing, and updating policies and procedures regularly.• Monitoring and reporting on customer activity across all access channels in the CRM database.• Monitor daily, weekly, monthly and annual customer call trends and present analytical findings to senior leadership with the objective of increasing organizational efficiencies.• Analyze large volumes of transcribed customer interactions to evaluate existing processes, products and recommend efficient, cost-effective solutions which support business strategic initiatives.

• Delegation to head the Customer Care Team in the Communication Department• Ambassador of Communication Department at the King Abdulaziz Quality Award for the year 2020 “We won the bronze level out of 300 government agencies”• Ambassador of the Communication Department in the Digital Transformation Program of the National Communication Center (Yesser) for the year 2020 “We win the level of integration”• Marketing the fund's products and services to current and potential clients, and following up on their interests and observing them• A member of the fund’s social media team and preparing responses to it• A member of several committees to organize many internal fund events

• Ensuring a high level of customer satisfaction by providing distinguished services• Participating in the electronic communication channels project and submitting reports on the actions that have been processed.• Participating in creating and updating policies and procedures and being familiar with them in accordance with the new future strategy and tasks.• Participate in updating brochures and information about the Saudi Industrial Development Fund annually.• Dealing with small and medium companies and large projects and preparing a preliminary analysis of industrial projects.

• Participation in the open meeting with His Excellency the Director General of the Fund in Riyadh and Medina• Participate in defining and discussing the procedures and requirements of the fund and introducing it in the chambers of commerce and industry in front of many businessmen and investors in the city of Hail, in Al-Jawf and Jizan several times and others• Representing the Industrial Fund in the Saudi-Russian Investment Forum accompanying the visit of the Custodian of the Two Holy Mosques King Salman to Moscow, Russia (October 2017)

• Ensuring a high level of customer satisfaction by providing distinguished services• Interact with investors and process information in response to their inquiries about specific services and products.• Representing the Industrial Fund at the Janadriyah Cultural Festival 32 & 33, as well as the Armed Forces Exhibition (AFED 2018), Abu Dhabi Sustainability Exhibition and other local and international exhibitions and workshops.• One of the founders of the Customer Relations Department and the first employee out of the box in the Customer Relations Department• Attracting and retaining clients and investors to achieve set goals.

Training

Training

Training

Training