• Developed foundational skills in SEO, SMM, data scraping, and content writing through hands-on experience.• Improved search engine rankings and website visibility by learning effective SEO techniques.• Developed expertise in social media marketing (SMM) to increase brand awareness and engagement• Utilized data scraping skills to collect and analyze valuable market and competitor information.• Improved content writing skills, able to write compelling and optimized content for a variety of digital platforms

I completed a three-month training program at Bano Qabil Institute, where I acquired knowledge in social media marketing and search engine optimization, along with hands-on experience. I am now certified as proficient in both areas

• Resolved 95% of customer issues on the first call, boosting satisfaction by 20%.• Communicated product information and policies with patience and empathy.• Used CRM software to manage customer interactions.• Trained and mentored new team members for better team efficiency.• Received a “Customer Service Excellence Award” and helped reduce recurring issues by 15%.