As an Internal Auditor at eZhire, a car rental company, I collaborate with my team to audit non-rental activities. This includes recalculating financial invoices, conducting risk-based assessments to identify control gaps, and recommending improvement plans.• Perform audit of Booking & assigning department, provide the efficiency and effectiveness of the booking process.

• Increased Quality Score achieved 95+%, driving operational excellence across customer success, merchant operations and rider operations. • Introduced an SOP to prevent cancellations and conducted training that resolved the top three causes (delays, changed minds, item changes), achieving success across operations.• Increased order volume through strategic guidance, resulting in substantial productivity improvements and a gradual revenue growth of over 100%. • Provided expert guidance to employees and offered valuable improvement insights to management, contributing to an overall increase in productivity.• Building dashboard on excel to identify and eliminate unnecessary refunds count.

• Generate comprehensive performance reports at various intervals using Excel and Tableau, improving productivity by 30% • Offer seamless online support to Philippine staff via Skype, extending prompt assistance to Managerial level staff within the company. • Generate a comprehensive staffing report for employees, ensuring the strategic optimization of workforce management. • Successfully produced “Productivity hourly” reports aimed at achieving a 95% improvement in KPIs and enhanced operational efficiency.

Fraud and Refund Department, ensuring precision in complaints and achieving 90-95% customer satisfaction in my cases.

Started my journey at foodpanda (Pakistan) as a Customer service executive, assisting customers through chats/calls/emails of foodpanda across Pakistan.