• Assisting with incident response of cybersecurity operations team.• Monitor and respond to security and system events from various systems and sources.• Providing required technical support in all areas of vulnerability management, logging and monitoring as directed.• Assisted in diagnosing and resolving system issues, working closely with senior analysts, clients, and external vendors.

◦ Provide support and software delivery for the users within the environment.◦ The use of enterprise tools to deliver service to end users within agreed Service Level Agreements (SLA).◦ Develop, test and implement solutions to problems detected during troubleshooting.◦ Manage communications and liaison with customers and technical groups using regular updates and status reports.

Duties include:∙ Computer OS/Peripherals troubleshooting ∙ Dealing with various OS (Windows 7/8 & 10)∙ Performing hardware & software installation using deployment tools like SSCM∙ Using expertise in SOE, Active Directory and policy groups∙ Printer support∙ Installation, configuration and setting up new desktop, laptops, tablets and windows devices∙ Installation and deployment of latest windows and softwares such as Microsoft 365∙ Maintain and manage client’s… Show more Duties include:∙ Computer OS/Peripherals troubleshooting ∙ Dealing with various OS (Windows 7/8 & 10)∙ Performing hardware & software installation using deployment tools like SSCM∙ Using expertise in SOE, Active Directory and policy groups∙ Printer support∙ Installation, configuration and setting up new desktop, laptops, tablets and windows devices∙ Installation and deployment of latest windows and softwares such as Microsoft 365∙ Maintain and manage client’s data using Microsoft Active Directory∙ Provide technical support in variety of tech devices Show less