Determining system efficiency and functionality byliaising with internal departments and end-users.Efficiently integrating new systems, programs, andapplications with business operations and services.Analysing and improving the performance of web-basedcustomer portals and support services.Ensuring end-user proficiency with new systems,programs, and applications across departments.Monitoring product licenses and ensuring compliancewith IT industry regulations.Ensuring that computer hardware remains compatiblewith system enhancements and updates.Promoting system efficiency and security by integratingperformance metrics and encryption.Implementing new advancements in the field of systemand enterprise architecture.

• Develop and analyze functional specifications.• Design efficient IT systems to meet business and technology needs.• Coordinate developers to build and implement technology solutions.• Integrate multiple systems and reconcile the needs of different teams.• Gather feedback from end users about system performance

• Regularly evaluating our IT systems to ensure they meet the necessary demands.• Creates and maintains documentation as it relates to system configurations, mapping, processes, and service records.• Installing new software and hardware components.• Assisting with network administration tasks.• Ensuring data storage is safe and secure.• Troubleshooting network and software issues